Sr. Technical Support Specialist

Ost•Huntsville, AL

About The Position

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients. Sr. Technical Support Specialist Description of specific duties in a typical workday for this position: The Sr. Technical Support Specialist provides hands-on technical and operational support of threat systems, threat emulation devices, and OPFOR representations used across Army training and testing environments. The individual supports the installation, configuration, operation, troubleshooting, and sustainment of threat system hardware and software to ensure system availability, reliability, and realism. Responsibilities include providing technical assistance during system setup, integration, upgrades, and maintenance activities; supporting troubleshooting and resolution of technical issues; and assisting with system configuration and functionality checks. The Sr. Technical Support Specialist supports preparation and maintenance of technical documentation, user guides, and operating procedures and assists with tracking system status and technical issues. Additional duties include supporting technical demonstrations, evaluations, and field events; assisting engineers and Military Technical Evaluator SMEs during testing, Government Acceptance Testing (GAT), and operational assessments; and collecting and reporting technical data related to system performance and reliability. The role supports coordination with logistics, engineering, and evaluation personnel to ensure technical issues are addressed efficiently and systems remain mission-ready. The Technical Support Specialist collaborates closely with engineers, evaluators, and Government stakeholders to ensure threat systems are operational, supportable, and aligned with Customer objectives.

Requirements

Bachelor's degree in Engineering Technology, Information Technology, Electronics, or a related technical field
Minimum of 10 years of experience providing technical support for hardware, software, or integrated systems within a DoD or Army environment
Demonstrated experience with: Technical troubleshooting and system support Installation and configuration of equipment or systems Technical documentation and reporting Supporting field activities or operational environments
Active TS/SCI Clearance

Nice To Haves

Experience supporting threat systems, OPFOR equipment, or training support systems
Familiarity with: Electronics, communications, or simulation systems Fielded Army systems and operational environments Basic configuration management or issue tracking processes

Responsibilities

providing technical assistance during system setup, integration, upgrades, and maintenance activities
supporting troubleshooting and resolution of technical issues
assisting with system configuration and functionality checks
supporting preparation and maintenance of technical documentation, user guides, and operating procedures
assisting with tracking system status and technical issues
supporting technical demonstrations, evaluations, and field events
assisting engineers and Military Technical Evaluator SMEs during testing, Government Acceptance Testing (GAT), and operational assessments
collecting and reporting technical data related to system performance and reliability
supporting coordination with logistics, engineering, and evaluation personnel to ensure technical issues are addressed efficiently and systems remain mission-ready
collaborating closely with engineers, evaluators, and Government stakeholders to ensure threat systems are operational, supportable, and aligned with Customer objectives.