Sr. Technical Support Specialist

Watts Water Technologies•Fort Worth, TX

2d•$31 - $37•Remote

About The Position

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. Scope of Position The Sr. Technical Specialist provides expert-level support for our Commercial and Industrial Water Treatment systems, resolving complex technical issues and guiding customers, partners, and service contractors through troubleshooting, installations, and warranty inquiries. This role ensures a seamless customer experience by offering timely solutions, interpreting technical documentation, and coordinating service needs. This position reports to the Sr. Manager of Sales and Customer Engagement. This role is remote and based out of the Fort Worth, TX location.

Requirements

Bachelor's Degree in Chemistry, Engineering, or related field
Minimum 3 years’ experience in the water treatment industry.
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Ability to remain seated at a desk or workstation for extended periods.
Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
Ability to read documents, use a computer, and perform data entry tasks.
Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
Ability to operate standard office equipment such as computers, printers, phones, and copiers.
Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
Ability to stand for long periods of time.
Ability to lift and carry up to 35 pounds.
Ability to push and pull up to 35 pounds.
Ability to physically move around manufacturing floor.
Ability to read documents and communicate clearly with management and coworkers.
Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.

Nice To Haves

The ideal candidate will possess 3-5 years of water treatment experience and/or mechanical field experience, education and training.
Field service coordination/project management experience a plus.

Responsibilities

Technical Support for all Commercial/Industrial Water Treatment Products. Must have knowledge of water treatment solutions such as ultraviolet light, ion exchange, filtration, and reverse osmosis
Manage calls or emails regarding part replacements, programming, troubleshooting, and on-site startup for equipment.
Logistics Support for all Commercial/Industrial Products. This includes calls or emails about freight/weights, shipping questions, order tracking, and lost shipments.
Warranty Support for all Commercial/Industrial Products.
Use Sales Force Systems document and manage service functions.
Contract and provide technical product support and guidance to third-party service contractors.
Possess the ability to review wiring diagrams, schematics, CAD drawings
A self-starter with ability to work in a team-oriented call-center support environment.
Effectively communicate at different levels of the organization both internally & externally.
After-hours on-call technical support on a rotating basis.
Assume responsibility for other projects and duties as assigned by the Sr. Manager of Sales and Customer Engagement or Company management.
Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)