Sr. Technical Success Manager - SLED

Zscaler

10h•Remote

About The Position

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. We are looking for a Sr. Technical Success Manager to join our Customer Success Organization. This is a US, West Coast based role, reporting to the Sr. Manager of Technical Success Management. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping SLED (State & Local governments and Higher Education) customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for our public sector partners.

Requirements

5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
Strong communication and presentation skills with the ability to influence internal and external decisions
Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans

Nice To Haves

Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB
Comprehensive understanding of industry-specific SLED workflows and operational processes to optimize security and efficiency
Relevant industry certifications such as CISSP, CCNP, CCIE, or Network+, or certifications from cloud providers such as AWS, Google, or Microsoft

Responsibilities

Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between SLED customer objectives and Zscaler goals
Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact