Sr. Technical Project Manager (Adobe Experience Cloud)

Merge•Chicago, IL

48d•$87,000 - $104,000•Hybrid

About The Position

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. Promote Health, Wellness & Happiness We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Sr. Technical Project Manager, you will… You will drive the strategic alignment of marketing objectives with technical enablement milestones by establishing and maintaining a comprehensive program roadmap. You will oversee timelines, deliverables, and cross-functional collaboration to balance short-term wins with long-term scalable solutions, ensuring seamless orchestration of technical activations across platforms like Adobe Experience Cloud and Salesforce Marketing Cloud. Acting as a trusted facilitator, you will unify priorities across marketing, IT, and analytics teams, while providing clear communication, governance, and leadership-ready updates to executive stakeholders. Your role will champion accountability, foster alignment, and navigate complex environments to deliver impactful, future-ready solutions.

Requirements

5-7 years of project management experience leading omnichannel marketing or CRM enablement programs in medium to large, matrixed organizations
Bachelor's degree in marketing, business administration, communications, or equivalent experience
Deep understanding of enterprise MarTech ecosystems, particularly with Adobe Experience Cloud, including how tools interconnect to support personalization and measurement
Ability to interpret marketing strategy and translate it into technical activation plans
Experience working within or alongside architecture and product ownership functions
Proven ability in client-facing roles, showcasing excellent communication and relationship-building skills
Strong background in governance and change management within environments that have competing toolsets or organizational silos
Track record of delivering Omnichannel Orchestration roadmaps and deliverables in multiple environments
Expert in decisioning tools and architecture to bring best in class knowledge in how to use Martech tools effectively alongside homegrown tools and platforms
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Nice To Haves

Experience with Salesforce Marketing Cloud is a plus

Responsibilities

Strategic Alignment & Roadmapping
Establish and maintain a comprehensive program roadmap that connects marketing objectives with technical enablement milestones.
Set a roadmap from a customer-impact perspective to facilitate senior-level conversations and decision-making.
Build and maintain the single source of truth critical path project plan inclusive of inputs from all primary functions (Retail IT, Marketing, A&B/C, MaCE) and including incremental milestones and launch dates.
Balance short-term delivery with long-term architecture evolution, ensuring near-term value creation while advancing scalable, future-ready solutions.
Oversee timelines and deliverables across all workstreams, maintaining focus on both quick wins and long-term goals.
Technical Oversight & Solution Enablement
Serve as a "neutral" expert leveraging deep technical understanding (Adobe Experience Cloud, Salesforce Marketing Cloud, and related systems) to evaluate options, pressure-test solutions, and recommend the ideal approach-without direct coding or configuration.
Own orchestration of the technical activation of the marketing roadmap, ensuring architectural decisions and sequencing support omnichannel strategy goals.
Facilitate alignment between systems and tools (e.g., Jira, Rally) to establish cross-platform visibility and accountability mechanisms.
Program Governance & Stakeholder Communication
Organize and lead SteerCo meetings, establishing clear agendas and driving decision-oriented discussions.
Provide regular, concise communications on project status, risks, and milestones to executive stakeholders.
Standardize program reporting by synthesizing updates across multiple workstreams into leadership-ready summaries.
Identify and escalate cross-team blockers early, driving resolution through structured governance and stakeholder alignment.
Accountability & Delivery Management
Hold project managers across teams accountable to deliverables, timing, and interdependencies to enable complex architecture and process roadmap execution (MaCE, CRM IT, A&BC, CRM Strategy, MORE).
Champion accountability and clarity across teams, ensuring dependencies are clearly mapped and progress is tracked consistently.
Foster consistency and continuity, helping maintain alignment across teams and initiatives even as priorities evolve.
Escalate and document project risks, issues, and decision points; proactively uncover and communicate disconnects to facilitate alignment across stakeholders.
Influence & Change Leadership
Adapt communication and influence styles to navigate CVS's complex, matrixed environment-knowing when to advocate for change versus when to align with existing processes.
Serve as a trusted facilitator who bridges marketing, MarTech, IT, and analytics teams to unify priorities, translate roadmaps, and sustain alignment over time.
Ensure ongoing measurement and progress tracking across both quantitative and qualitative milestones.

Benefits

meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

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