Sr. Technical Program Manager, WWGST Retail Infrastructure Services

Amazon•Austin, TX

About The Position

The Retail Infrastructure Services team within Amazon Worldwide Grocery Store Tech (WWGST) is looking for a passionate and innovative Sr. Technical Program Manager (TPM) to join our team. We have an opportunity to revolutionize the brick-and-mortar grocery shopping experience and set new standards for accessing the highest quality organic and natural groceries across the US, Canada, and the UK in Whole Foods Market and Amazon Fresh banner stores. As a Technical Program Manager, you will be a key member of tech initiatives and help drive forward technology solutions working with delivery teams, infrastructure engineers, database engineers, mobile engineers, and deployment program managers to create a best-in-class grocery shopping experience. The candidate must possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues and remove barriers to project success. Being able to stand up cross-functional teams, establish trust with a variety of stakeholders, design solutions, remove blockers, and find creative ways to accelerate project delivery is a must. The ideal candidate will be an exceptionally strong communicator, both written and verbally, and possess experience in tactical project management of highly technical initiatives, as well as strategic program management. They will be able to apply a variety of project management tools, methodologies and techniques for all phases of the project lifecycle and exhibit demonstrated experience in core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting, and metric development/tracking. You will work closely with engineers to establish plans for the building and delivery of retail store solutions for Whole Foods Market and Amazon Fresh locations. This team is responsible for leading complex and challenging projects that will deliver innovative infrastructure solutions for point-of-sale (POS), self-checkout (SCO), service scale, mobility, and printing solutions to our physical stores.

Requirements

7+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building and evaluating system-level technical design
5+ years managing AWS engineering projects.
Technical program management experience (or direct engineering experience) working with infrastructure teams on hardware (such as servers, laptops, point-of-sale, and mobile devices) and operating systems (Windows and Linux) level solutions

Nice To Haves

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Responsibilities

Thrive in ambiguous and complex environments, navigating competing priorities.
Possess a strong grasp of mechanical and electrical engineering concepts.
Demonstrate expertise in industry best practices and emerging technologies, particularly in the areas of networking, data centers, hardware, and software infrastructure.
Collaborate closely with engineering teams to design and build innovative solutions.
Prepare these solutions for seamless delivery to our store banners, working in tandem with deployment program managers and third-party OEM/field service partners. Key initiatives may include rolling out new technology to existing stores, leading engineering efforts to develop and implement creative solutions, spearheading AWS implementation projects, managing POS/SCO image engineering, as well as printer and service scale efforts.
Oversee the deployment of distributed infrastructures.
Excel at written and verbal communication, clearly articulating technical concepts to diverse stakeholders.