Sr. Technical Program Manager, New Service Operations

Tesla•Fremont, CA

7d•$100,000 - $216,000

About The Position

We are seeking an experienced and dynamic Sr. Technical Program Manager to join our team at Tesla. In the Sr. Technical Program Manager, New Service Operations position, you will be responsible for operationalizing obligations and processes that deviate from standard Tesla offerings. The successful candidate will develop and implement comprehensive workflows, manage relationships with cross-functional teams, and balance priorities across the organization in a dynamic environment.

Requirements

Bachelor's Degree in Engineering, Business Administration, or equivalent experience
Minimum of 5 years of experience in product or program management, operations, or a related field, with a strong focus on process improvement and operationalization
Proven experience in managing cross-functional teams and collaborating with stakeholders to achieve program goals
Strong understanding of industry standards and regulatory requirements relevant to energy storage and grid-scale projects
Excellent analytical and problem-solving skills, with the ability to manage complex information and make data-driven decisions
Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and communicate technical information to non-technical stakeholders

Responsibilities

Develop, implement, and manage workflows for operationalizing new obligations and processes, ensuring alignment with company goals and objectives and collaborating with different teams
Evaluate maintenance readiness across the fleet and ensure obligations can be met across different contracts and service level agreements
Collaborate with Operations and Service Engineering teams to prioritize new obligations and processes, and develop solutions to operationalize and optimize them
Work with Data Analysts, Service Engineering and Operations teams to monitor effectiveness of implemented workflows and processes, and iterate to ensure compliance
Independently handle multiple projects at a time meeting objectives and deadlines

Benefits

Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program