Sr. Technical Program Manager

Blackhawk Network•Pleasanton, CA

12h•Hybrid

About The Position

About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Overview: We’re seeking a Senior Manager of Technical Program Management to lead program execution for our B2B Rewards and Payouts portfolio. This is an end-to-end role spanning the complete product development lifecycle—from discovery and planning through delivery, launch, and go-to-market execution. You’ll drive cross-functional alignment across product, engineering, marketing, sales, and operations to deliver complex, multi-team initiatives that power our enterprise rewards and payouts business. As a craft and practice leader for technical program management, you’ll not only manage a team of TPMs but also shape program management practices across BHN’s broader TPM community, regardless of product domain. You’ll establish standards and approaches that elevate program management effectiveness company-wide while ensuring flawless execution of high-stakes product launches and initiatives. This position is Hybrid and requires 2 days p/ week in our Pleasanton, CA office.

Requirements

7+ years in technical program management, preferably in B2B SaaS, fintech, or enterprise software environments
Proven track record managing complex, multi-team programs with significant business impact across the full product lifecycle
Experience leading product launches and go-to-market coordination across product, engineering, marketing, and sales functions
Experience as a people manager with demonstrated success coaching and developing TPM talent
Deep understanding of modern product development practices including Agile, continuous discovery, and outcome-based roadmapping
Experience working in matrixed organizations and driving alignment without direct authority
Track record of shaping practices and influencing approaches across broader communities or organizations
Strong technical acumen with ability to engage meaningfully with engineering teams on architecture, dependencies, and technical trade-offs
Understanding of go-to-market dynamics including positioning, launch planning, sales enablement, and customer adoption
Exceptional stakeholder management skills with ability to influence at all levels
Clear, concise communication style that adapts to different audiences
Comfort with ambiguity and ability to bring structure to complex problems
Track record of building trust and credibility across diverse teams
Outcome-oriented thinking with focus on customer and business value
Bias toward action balanced with strategic thinking
Humble, collaborative approach with genuine curiosity about what works
Commitment to transparency and direct, authentic communication
Continuous learner who stays current with emerging practices, tools, and technologies

Nice To Haves

Experience in payments, rewards, loyalty, or payouts domains
Familiarity with product discovery frameworks and continuous delivery practices
Experience supporting M&A integration activities
Background leading craft or practice communities in previous organizations
Product marketing or go-to-market experience

Responsibilities

Program Leadership & End-to-End Execution Lead comprehensive program management for the B2B Rewards and Payouts portfolio, orchestrating across product teams, engineering squads, marketing, sales, and operations throughout the entire product lifecycle
Drive quarterly planning and execution, ensuring alignment between product strategy, business objectives, technical delivery, and go-to-market readiness
Own product launch planning and execution, coordinating across all functions to ensure seamless market introduction and customer adoption
Establish program governance, tracking mechanisms, and communication rhythms that provide visibility without creating bureaucracy
Identify and manage cross-team dependencies, risks, and blockers across discovery, delivery, and launch phases
Strategic Partnership Partner with Product Management leadership to translate product vision and strategy into executable roadmaps
Work closely with Engineering leadership to ensure technical feasibility, capacity planning, and architectural alignment
Collaborate with Product Marketing to ensure go-to-market readiness, positioning, and launch execution
Partner with Sales, Account Management, and Customer Success to coordinate customer communications and adoption planning
Support integration of acquisitions and new capabilities into the rewards and payouts portfolio
Craft & Practice Leadership Serve as a craft leader for technical program management, establishing standards, frameworks, and best practices
Influence program management approaches across BHN’s TPM community, regardless of product domain
Champion outcome-based planning approaches that focus teams on customer and business value
Build lightweight, effective program artifacts and processes that enable teams rather than burden them
Drive continuous improvement in how we plan, execute, deliver, and launch across the organization
Leverage AI and emerging technologies to enhance program management effectiveness and team productivity
Team Development & Management Directly manage, coach, and develop a team of TPMs supporting the rewards and payouts portfolio
Provide mentorship and guidance that builds TPM capabilities and career growth
Model collaborative leadership approaches to program management
Foster a culture of transparency, accountability, and continuous improvement