Sr. Technical Program Manager, AWS Strategic Accounts

Amazon • Mountain View, CA

3d

About The Position

Amazon Web Services (AWS) is seeking a Sr. Technical Program Manager to join one
of our most strategically significant account teams, supporting a leading AI
model provider. The account team operates as an integrated unit organized across
specialized technical domains — serving the customer's training, inference, and
platform infrastructure needs at massive scale. This partnership spans cloud
infrastructure capacity planning, container orchestration, high-performance
networking, data pipeline architecture, and AI model serving — each with
considerable cross-organizational complexity.

We are looking for a Sr. Technical Program Manager to own the lifecycle of
complex, cross-functional programs across this account. You will be accountable
for the overall strategy of large programs as well as driving teams inside and
outside the account organization to deliver. Your programs will focus on
critical technology areas including large-scale compute capacity delivery,
platform upgrade initiatives, regional infrastructure launches, service
migrations, and new product readiness — each requiring you to work across
multiple teams and organizations to define requirements, negotiate priorities,
and deliver the right solutions. You will frequently operate in ambiguous
environments where scope is undefined, requirements shift as business needs
evolve, and multiple stakeholders hold competing views on direction. You are
expected to drive clarity and make progress with incomplete information.

You will understand the systems in your program space, their limitations,
scaling factors, boundary conditions, and the reasons behind architectural
decisions. You will use your technical judgment to question proposals, test
assumptions, and ensure the right trade-offs are being made between short-term
delivery needs and long-term architectural health. You will partner with
Solutions Architects, Technical Account Managers, Account Managers, and Customer
Solutions Managers to determine which initiatives move forward and in what
priority order. When confronted with discordant views across domain teams, you
will find the best path forward and build consensus.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Knowledge of and experience with cloud infrastructure technologies
• 4+ years of stakeholder or account management experience, or experience with AWS services or other cloud offerings
• Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps

Responsibilities

• This role is primarily internally focused, with high visibility to senior Amazon leaders across the account team and AWS service teams.
• You will drive alignment across account team leadership, AWS service team stakeholders, and broader organizational leadership — ensuring business and technical needs are coordinated.
• You will clearly communicate progress and outcomes to senior leaders through effective narratives and business reviews.
• You will oversee the gaps between teams, processes, and system architectures — proactively identifying and mitigating risks before they become roadblocks.
• You will build the operational structure needed to keep pace with a rapidly evolving partnership — intake processes, coordination cadences, escalation frameworks, and delivery mechanisms.
• You will create repeatable processes in fast-moving, unstructured environments and drive their adoption across the account team and service organizations.
• You will also be responsible for safeguarding customer confidentiality across all internal communications, escalations, and leadership reporting — ensuring the account team speaks with one voice and that sensitive information is shared only on a need-to-know basis.

Benefits

• Amazon package will include sign-on payments and restricted stock units (RSUs).
• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed