Sr. Manager, Strategic Accounts

FASTENER DISTRIBUTION HOLDINGS LLC.

About The Position

The Senior Manager, Strategic Accounts will lead and grow FDH Hardware’s OEM Fasteners portfolio by managing high-value customer relationships, driving revenue growth, and expanding long-term strategic partnerships. This role is responsible for account strategy development, contract negotiations, pricing strategy, and cross-functional coordination to ensure exceptional customer experience and sustained profitability. The ideal candidate is a commercially driven leader with deep OEM sales experience, strong negotiation skills, and a proven ability to manage complex, multi-site customer relationships.

Requirements

Bachelor’s degree in Business, Engineering, Supply Chain, or related field
8+ years of experience in strategic account management, OEM sales, or industrial distribution (fasteners preferred)
Proven track record managing large, complex OEM accounts
Strong contract negotiation and pricing strategy experience
Experience working cross-functionally in matrix organizations
Insightful, hands-on leader with strong leadership and communication skills
Highly skilled in engaging teams to deliver results in a rapidly changing environment
Advanced Excel skills (VLOOKUPs, conditional formulas, Pivot Tables, etc.)
Ability to collaborate across functional areas and geographic regions
Ability to design and produce various ad- hoc reporting
Experience managing national or multi-site customer portfolios
25% travel required for this role
U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
ITAR requirement
120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Nice To Haves

Experience in aerospace, or hardware distribution highly preferred

Responsibilities

Prepare and review various monthly and quarterly complex journal entries including consolidations, accruals, intangible and prepaid amortizations, and various allocation entries
Own and manage a portfolio of high-revenue OEM Fastener accounts, serving as the primary executive-level point of contact
Develop and execute account growth strategies aligned with FDH Hardware’s business objectives
Build long-term partnerships with key decision-makers and influencers across customer organizations
Identify upsell, cross-sell, and long-term contract opportunities to expand wallet share
Drive annual revenue, margin, and market share targets within assigned strategic accounts
Lead pricing strategy, contract negotiations, and long-term supply agreements
Evaluate profitability at the customer and product level and recommend corrective actions when needed
Collaborate with Sales Leadership to develop territory and account expansion plans
Oversee customer programs from onboarding through ongoing lifecycle management
Ensure service-level commitments, delivery performance, and quality expectations are consistently met
Act as escalation point for complex customer issues and lead resolution efforts
Partner with operations, supply chain, quality, and engineering teams to deliver integrated solutions
Work closely with Supply Chain, Operations, Engineering, Finance, and Quality teams to support customer requirements
Align internal stakeholders around account priorities and execution plans
Support forecasting and demand planning efforts by providing accurate customer pipeline data
Monitor OEM market trends, customer demand patterns, and competitive activity
Identify new business opportunities within existing accounts and emerging OEM segments
Represent FDH Hardware at customer meetings, industry events, and business reviews
Prepare executive-level account reviews and performance dashboards
Track KPIs including revenue growth, margin performance, customer satisfaction, and contract compliance
Provide regular updates to senior leadership on account health and strategic initiatives