Sr. Technical Program Manager, Amazon Cyber Threat Intelligence

Amazon • Annapolis Junction, MD

15h

About The Position

As a Senior Technical Program Manager in the Amazon Cyber Threat Intelligence organization, you will be a critical part of an organization focused on influencing the security culture within Amazon. Amazon Cyber Threat Intelligence is responsible for understanding threat actors and how their techniques are being used against Amazon’s businesses. You will support and enhance the daily operations of our program by identifying, planning, and executing strategic improvement projects spanning multiple teams. You will apply your knowledge of project management and the threat intelligence lifecycle to deliver automation efforts that scale intelligence for Amazon, coordinate intelligence sharing across teams, and implement improvements and efficiencies across the organization. You will identify future opportunities for improvement through implementing and analyzing quantitative metrics around program functions. You will help the team develop repeatable processes that improve program capabilities and project execution. You will be a crucial element for both our threat intelligence team and for larger intelligence priorities across Amazon ensuring the continued safety and security of our customers. Key job responsibilities The successful candidate will work as a leader in a team of talented security professionals. You will be responsible for program management across ACTI's customer experience initiatives, data governance, metrics and reporting, and the operational rhythm of business activities. You will own the customer feedback cycle, coordinate cross-team goals and priorities, and ensure that analyst requirements are effectively translated into actionable engineering roadmap items. You will have a strong mix of program management expertise, customer obsession, security fundamentals, and experience working with intelligence or security operations teams. We are looking for TPMs who excel at solving ambiguous problems, removing obstacles, and driving alignment across diverse stakeholders. You will design and implement processes, drive metrics-based improvements, and work with analysts, engineers, and customer teams to develop innovative solutions to complex organizational challenges. You will be able to prioritize well, communicate clearly, and have a consistent track record of delivery. You are proactive in removing roadblocks and can handle multiple competing priorities in a fast-paced environment. You will influence diverse teams, effectively rally support for your initiatives, and help technical and analytical teams create simple solutions to meet customer goals. You can handle business escalations with a data-driven approach to build trust with analysts, engineers, and senior leaders. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Requirements

• 5+ years of technical product or program management experience
• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• 5+ years of analytical, quantitative, communication, and presentations experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience analyzing metrics to drive business improvements
• 2+ years of experience in a role that focuses on IT security (operations, response, threat intelligence, application security, security tool development, etc.)

Nice To Haves

• Knowledge of AWS services
• 5+ years of working directly with security operations, intelligence analysis, or customer-facing security teams
• 5+ years of experience in a role that focuses on IT security (operations, response, threat intelligence, application security, security tool development, etc.)
• Experience with Cyber Threat Intelligence operations or platforms
• Experience managing customer feedback cycles and translating customer requirements into technical roadmaps
• Experience with data governance, data modeling, or data quality initiatives
• Experience facilitating user acceptance testing (UAT) and gathering user feedback

Responsibilities

• program management across ACTI's customer experience initiatives, data governance, metrics and reporting, and the operational rhythm of business activities
• own the customer feedback cycle
• coordinate cross-team goals and priorities
• ensure that analyst requirements are effectively translated into actionable engineering roadmap items
• design and implement processes
• drive metrics-based improvements
• work with analysts, engineers, and customer teams to develop innovative solutions to complex organizational challenges
• prioritize well
• communicate clearly
• remove roadblocks
• handle multiple competing priorities in a fast-paced environment
• influence diverse teams
• rally support for your initiatives
• help technical and analytical teams create simple solutions to meet customer goals
• handle business escalations with a data-driven approach to build trust with analysts, engineers, and senior leaders

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed