Sr. Technical Program Manager, Amazon Cyber Threat Intelligence

Amazon • Austin, TX

1d

About The Position

As a Senior Technical Program Manager in the Amazon Cyber Threat Intelligence
organization, you will be a critical part of an organization focused on
influencing the security culture within Amazon. Amazon Cyber Threat Intelligence
is responsible for understanding threat actors and how their techniques are
being used against Amazon’s businesses. You will support and enhance the daily
operations of our program by identifying, planning, and executing strategic
improvement projects spanning multiple teams. You will apply your knowledge of
project management and the threat intelligence lifecycle to deliver automation
efforts that scale intelligence for Amazon, coordinate intelligence sharing
across teams, and implement improvements and efficiencies across the
organization. You will identify future opportunities for improvement through
implementing and analyzing quantitative metrics around program functions. You
will help the team develop repeatable processes that improve program
capabilities and project execution. You will be a crucial element for both our
threat intelligence team and for larger intelligence priorities across Amazon
ensuring the continued safety and security of our customers.

The successful candidate will work as a leader in a team of talented security
professionals. You will be responsible for program management across ACTI's
customer experience initiatives, data governance, metrics and reporting, and the
operational rhythm of business activities. You will own the customer feedback
cycle, coordinate cross-team goals and priorities, and ensure that analyst
requirements are effectively translated into actionable engineering roadmap
items. You will have a strong mix of program management expertise, customer
obsession, security fundamentals, and experience working with intelligence or
security operations teams. We are looking for TPMs who excel at solving
ambiguous problems, removing obstacles, and driving alignment across diverse
stakeholders. You will design and implement processes, drive metrics-based
improvements, and work with analysts, engineers, and customer teams to develop
innovative solutions to complex organizational challenges. You will be able to
prioritize well, communicate clearly, and have a consistent track record of
delivery. You are proactive in removing roadblocks and can handle multiple
competing priorities in a fast-paced environment. You will influence diverse
teams, effectively rally support for your initiatives, and help technical and
analytical teams create simple solutions to meet customer goals. You can handle
business escalations with a data-driven approach to build trust with analysts,
engineers, and senior leaders.

Requirements

• 5+ years of technical product or program management experience
• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• 5+ years of analytical, quantitative, communication, and presentations experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience analyzing metrics to drive business improvements
• 2+ years of experience in a role that focuses on IT security (operations, response, threat intelligence, application security, security tool development, etc.)

Nice To Haves

• Knowledge of AWS services
• 5+ years of working directly with security operations, intelligence analysis, or customer-facing security teams
• 5+ years of experience in a role that focuses on IT security (operations, response, threat intelligence, application security, security tool development, etc.)
• Experience with Cyber Threat Intelligence operations or platforms
• Experience managing customer feedback cycles and translating customer requirements into technical roadmaps
• Experience with data governance, data modeling, or data quality initiatives
• Experience facilitating user acceptance testing (UAT) and gathering user feedback

Responsibilities

• program management across ACTI's customer experience initiatives
• data governance
• metrics and reporting
• operational rhythm of business activities
• own the customer feedback cycle
• coordinate cross-team goals and priorities
• ensure that analyst requirements are effectively translated into actionable engineering roadmap items
• solving ambiguous problems
• removing obstacles
• driving alignment across diverse stakeholders
• design and implement processes
• drive metrics-based improvements
• work with analysts, engineers, and customer teams to develop innovative solutions to complex organizational challenges
• prioritize well
• communicate clearly
• handle multiple competing priorities in a fast-paced environment
• influence diverse teams
• effectively rally support for your initiatives
• help technical and analytical teams create simple solutions to meet customer goals
• handle business escalations with a data-driven approach to build trust with analysts, engineers, and senior leaders

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed