Sr. Technical Product Manager, Trust CX Innovations

Amazon.com, Inc.•Seattle, WA

56d

About The Position

We're seeking an experienced Product Manager-Technical to drive trust, privacy, accessibility, and responsible AI initiatives across Amazon's Devices & Services portfolio. You'll own the product strategy and execution for privacy-preserving features, accessibility standards, and RAI frameworks while delivering delightful customer experiences. This position combines technical depth with product thinking to shape how millions of customers interact safely and inclusively with our AI-enabled devices and services.

Requirements

Bachelor's degree
5+ years of end to end product delivery experience
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Experience owning/driving roadmap strategy and definition
Experience in regulatory frameworks and policy analysis methodologies
Experience delivering large, cross-functional, customer facing products
Experience with explainable machine learning and artificial intelligence methodologies and tools
Experience analyzing data to make business decisions

Nice To Haves

Master's degree in Computer Science, Computer Engineering, or related fields
Advanced knowledge of AI/ML systems, AI model evaluation frameworks, and responsible AI implementation
Deep understanding of privacy technologies (differential privacy, federated learning, etc.)
Experience with accessibility technologies and standards (WCAG, Section 508, ADA compliance)
Knowledge of global privacy regulations (GDPR, CCPA, etc.) and accessibility compliance requirements
Experience with large-scale distributed systems and their privacy/accessibility implications

Responsibilities

Own product roadmap and feature priorities for trust, privacy, accessibility, and responsible AI initiatives across Amazon's device ecosystem
Drive architectural vision for privacy-preserving features, accessibility standards, and RAI frameworks while maintaining engaging customer experiences
Partner with AI, Product, and Engineering teams to define and implement responsible technology guardrails and accessibility compliance
Collaborate with legal, policy, and accessibility teams to ensure compliance with evolving technology regulations and standards
Own key customer experience, trust, accessibility, and RAI metrics, developing strategies to continuously improve them
Design and implement privacy controls, accessibility features, and AI governance mechanisms across multiple device categories
Work backwards from customer trust, accessibility, and safety needs to define product requirements and user experiences