CX Sr Principal Product Manager

American Honda Motor Co., Inc.•Torrance, CA

About The Position

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future! Job Purpose CX Senior Product Manager sits at the intersection of customer experience, product development, and business strategy. This role shapes how a product delivers value to customers through exceptional experiences – aligned with business goals. Also, will partner and coach other PMs for alignment with business strategy.

Requirements

BA/BS degree in Business, Computer Science, Behavioral Science, or equivalent professional experience supported by subject matter training. Proven leader of people.
10+ years of experience in product management and/or product design
10+ years of experience working collaboratively with engineering, design, and research teams
Track record of successfully launching and growing customer-facing products
Strong leadership, sense of ownership, and a great collaborator
Ability to design and facilitate collaborative working sessions in an efficient manner
Curious, questioning skills to gain understanding and build support
Adaptable with a proven track record of growing responsibilities
Able to coordinate multiple initiatives simultaneously
Self-motivated with strong analytical, organizational, and problem-solving skills
Ability to communicate effectively with internal and external customers, as well as non-technical and technical personnel
Strong verbal and written communication skills
Skilled at questioning, using evidence to persuade.
Ability to present complex positions and strategies for business decisions, processes, and plans.
Ability to interact with other Honda company's personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.

Nice To Haves

Advanced degree and/or additional experience preferred.
Experience delivering software products that interact with hardware is a plus

Responsibilities

Define strategy and clarify vision
Define and communicate a clear CX product strategy aligned with customer needs, brand values, and business objectives.
Identify and prioritize key customer experience episodes (e.g., purchase, charging, etc) that drive loyalty, satisfaction, or differentiation.
Clarify the experience vision within each episode, articulating the intended emotional and functional outcomes based on customer data, behavioral insights, and business priorities.
Identify and prioritize experience-led innovation opportunities based on customer insights, journey gaps, and market trends.
Create roadmaps that articulate how CX enhancements will improve customer satisfaction, retention, and loyalty.
Establish a feedback loop and track customer experience metrics and product usage data to refine strategies and inform roadmap updates
Customer and market understanding
Lead or partner on customer research, journey mapping, customer segmentation & persona development to surface unmet needs.
Synthesize qualitative and quantitative insights to shape product direction and CX priorities.
Stay abreast of industry trends, future technology, competitor experiences, and benchmarks to inform strategy.
Capability building and coaching
Elevate product management maturity across the organization by modeling and embedding best practices in CX-led product strategy.
Coach product teams on customer-centric thinking, problem framing, hypothesis-driven development, and connecting product features to end-to-end customer journeys.
Partner with leaders in product, design, and engineering to build shared language, frameworks, and rituals that promote alignment and accelerate decision-making.
Help define standards and toolkits for product discovery, journey mapping, and prioritization that center on customer value and experience quality.
Champion a test-and-learn culture — running A/B tests or pilots for CX hypotheses.
Act as a thought partner and mentor to emerging product leaders, fostering a culture of curiosity, empathy, and iterative learning.

Benefits

Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Regional Bonus (when applicable)
Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Tuition Assistance & Student Loan Repayment
Wellbeing Program
Community Service and Engagement Programs
Product Programs