Sr. Technical Manager, Commercialization Business Insights and Technology– CCM Integration Lead

Bristol Myers Squibb • Princeton, NJ

1d

About The Position

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care. The IT Consent & Campaign Management (CCM) Integration Lead is accountable for the delivery and support of IT CCM capabilities across BMS Commercial business to enable their related processes. Align with Commercial CCM Business Capabilities Leads in support of the CCM platform and integrations with internal and external systems. The IT CCM Integration Lead will closely partner with IT Business Partners, IT Service Providers (EPAM, Accenture, ZS), Application Vendors (Salesforce, OneTrust, Adobe, Veeva), various BMS IT teams (Cyber Security, External Partner, Data Privacy Office) and other functions to ensure proper ongoing operations as well as deliver new or enhanced CCM integration capabilities. The IT CCM Integration Lead is accountable for the successful delivery of IT CCM integration services, the development of technology plans, reporting metrics, and continuous improvement initiatives focused on effectiveness and cost reductions in operations. Manages the strategic relationship with Business Capability Owners, IT Business Partners, IT Service Managers and IT Service Providers. If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Requirements

• 5-10 years of hands-on experience developing both batch and real-time integration solutions for consent and campaign management platforms or related systems.
• Demonstrated experience in designing and delivering integration solutions for Salesforce ODS, Salesforce Marketing Cloud, SF Customer Data Cloud, Website/CRM Integration and Engagement Data/Data Warehouse/Customer Master.
• Background working in or with a regulated industry. BioPharma is a plus.
• Excellent collaboration and communication skills to build strong partnerships with business capability managers, IT colleagues, external technology partners and service providers.
• Deep analytical skills and logical thinking to identify and resolve technical issues.
• Ability to apply technical solutions to business processes and implement defined business logics.
• Experience with application maintenance and support as well as troubleshooting operational and data related issues.
• Experience with Project Management and leading projects to completion.
• Familiar with agile and scrum methodologies.
• Experience managing onshore and offshore technical teams.
• Experience with creating business process flows, application/integration workflows and technical architectural diagrams.
• Understanding of infrastructure setups and managing deployments ranging with varying complexities.
• Knowledgeable with Project Security Reviews, Application Vulnerability Assessments, Data Privacy Reviews and Data Privacy policy.
• Hands-on experience with ETL tools such as AWS Glue, Informatica or Modak Nabu.
• Hands-on experience with integration platforms such as Mulesoft or webMethods.
• Working knowledge of data models in Salesforce core and Salesforce Marketing Cloud.
• Hands-on experience with AWS components including SQS, lambda, SNS, CloudWatch, Spark and S3.
• Strong knowledge of querying/programming languages such as SQL, SOQL, Python and JavaScript/JSON.
• Experience with integration with web platforms such as Adobe Experience Manager and Salesforce.
• Experience with service support ticketing and configuration management such as JIRA and ServiceNow.
• Understanding of Web and Cloud Computing and Network Protocol and Topology.

Nice To Haves

• Experience with OneTrust consent management is a plus.
• Working knowledge of CRM platforms like Veeva is a plus.

Responsibilities

• Accountable for build and run operations for batch and real time integrations associated with the Consent & Campaign Management platform.
• Lead team of onshore and offshore technical resources and partner with peer team members.
• Responsible for IT service delivery for omni channel projects and integration capability requirements.
• Establishes and measures unit performance metrics and ensures resources are appropriately engaged to meet project commitments.
• Vendor/Partner Management – facilitate meetings, action items, manage project plans and issue logs involving integration with third party vendors and partners.
• Closely partners with IT Business Partnering, IT Service Integration and Enterprise Architecture to ensure alignment.
• Assists in developing strategic and collaborative partnerships with Campaign Management vendors and service providers.
• Partners very closely with adjacent IT teams to ensure the delivery and operations of digital capabilities and that CCM capabilities are fully understood and leveraged.
• Matrix leadership of IT resources in other IT functions: responsible for ensuring that all IT functions are successful in their delivery of services. Key matrix IT partner functions include enterprise and data architecture, application support & maintenance, program management, information & data management, collaboration services and infrastructure services.
• Assist in defining 3-year digital capability roadmaps in line with business roadmap & enterprise architecture strategy, focusing on speed, quality, & cost.
• Provides technical thought leadership and negotiates technical solutions with business areas.

Benefits

• Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
• Eligibility Disclosure: T he summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed