Sr. Technical Content Manager, TCX Blogs

Amazon.com, Inc.•Seattle, WA

46d

About The Position

We are seeking a Technical Content Manager to serve as a bridge between our content contributors, technical teams, and customers. This role combines technical acumen with content expertise to ensure our content channels effectively serves both human users and AI systems while maintaining high standards of accuracy, quality, and relevance. The TCX Blogs team owns technical blog channels, such as the AWS Big Data Blog, AWS Database Blog, and the AWS Artificial Intelligence Blog. Technical blogs are grounded in customer use cases and provide actionable next steps and solutions for customers. A blog post serves to educate or inspire customers, often tying together multiple AWS services and specific customer use cases to provide a more complete, or niche, solution than other AWS content channels. This role is ideal for someone who combines technical skills with content management expertise and has a passion for creating value through high-quality technical content. You'll collaborate with blog channel owners, solutions architects, engineers, technical writers, and industry thought leaders to curate and publish impactful technical blog posts using our content management system. You'll be responsible for planning, creating, and delivering externally-facing technical content that drives meaningful engagement and champions customer needs.

Requirements

5+ years of digital content management, communications, or content strategy experience
Experience using data and metrics to determine and drive improvements
Experience working across teams and influencing teams that are not your own
Experience in problem solving and data analytics
Experience using content publishing tools to write, format, manage and publish high-quality content
Strong technical background with hands-on experience in relevant technologies
Demonstrated experience in content quality assurance and optimization
Experience working with AI/ML systems and understanding their content requirements
Strong relationship management and communication abilities
Proven track record of improving content performance and user experience

Nice To Haves

Experience planning, managing, and delivering customer-focused documentation across multiple teams
Experience writing and publishing technical documents or equivalent
Experience with LLM training data and content requirements
Knowledge of content analytics and performance measurement
Familiarity with content governance frameworks
Understanding of SEO principles and practices

Responsibilities

Act as the primary human reviewer for technical content submitted by various business contributors, evaluating content for technical accuracy, adherence to standards, and customer relevance.
Curate content to optimize discoverability and utility for both customers and LLM systems.
Ensure content directly addresses specific customer jobs-to-be-done.
Partner with technical teams to report content system issues and participate in solution testing.
Monitor and analyze content performance metrics for assigned service verticals, using data to identify and drive improvements and enhancements to ensure content is aligned to technical content strategies at AWS.
Own an area of content for the business, maintaining hands-on technical skills to effectively test and validate procedures, evaluate customer scenarios from a practical perspective, verify the accuracy of content through direct testing, and provide feedback to content contributors.