Sr.Tech Program Manager - Global Trust

eBay•San Jose, CA

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. What you will accomplish: Lead and drive the eBay Live Trust Program Management team to deliver end-to-end Live scope in very close collaboration with the business, product and tech teams around the world. Manage the team’s program managers, focusing on, goals, results, career development Take ownership of the programs by setting a strategy for the short and long-term success of the team, ensuring customer satisfaction Influence, negotiate, unblock and make key decisions that will lead the team(s) to achieve and exceed their targets Communicate and collaborate effectively at all levels, including executive updates, presentations, program documentation and tracking Partner with the analytics team, analyze, understand, and take next steps based on your program's metrics, balancing trade-offs between business needs with technical constraints, ensuring customer satisfaction; drive consensus across partners along the journey

Requirements

Bachelor’s degree in Business, Engineering, Computer Science or equivalent
Minimum 5+ years of working experience with partners within Program/Product /Engineering/Sales/Ops organizations
Minimum 5+ years' operating as a project/program manager in a technical environment
Proven experience managing a team of program managers
Demonstrated track record of leading large-scale projects in a product environment from conception through completion. Willingness to be hands-on and do whatever is vital; while also training others on the team where additive to project success (ownership/apprenticeship mentality)
Technical background with strong understanding of agile methodologies, scrum formation, and experimentation frameworks. Knowledge of Agile development practices and tools; prior experience with Lean and/or Six Sigma analytical technique. Ideally, possess operational mastery in an innovation / experimental 0-1 product team where speed is of the essence
Capable of leading through influence, negotiation and information management and remaining execution focused; holding stakeholders accountable to greater goals regardless of level of seniority, managing multiple partners at various levels in the organization and working with them all equally, proactively, and transparently. Prioritize competing priorities without loss of efficiency or visibility. Ability to operate independently with very little to no guidance, showing initiative even under unfamiliar or ambiguous circumstances
Experience with high-stakes product roadmap, able to align decisions and executives at the center of a large tech company
Ability to travel quarterly within North America

Responsibilities

Lead and drive the eBay Live Trust Program Management team to deliver end-to-end Live scope in very close collaboration with the business, product and tech teams around the world.
Manage the team’s program managers, focusing on, goals, results, career development
Take ownership of the programs by setting a strategy for the short and long-term success of the team, ensuring customer satisfaction
Influence, negotiate, unblock and make key decisions that will lead the team(s) to achieve and exceed their targets
Communicate and collaborate effectively at all levels, including executive updates, presentations, program documentation and tracking
Partner with the analytics team, analyze, understand, and take next steps based on your program's metrics, balancing trade-offs between business needs with technical constraints, ensuring customer satisfaction; drive consensus across partners along the journey

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