Sr Tech Implementation Analyst
About The Position
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr Tech Implementation Analyst What does a successful Technical Account Manager do? You'll be part of a technical team that serves as the strategic guide for our key partners, including middleware, software vendors, and third-party service providers.
Requirements
- High School Diploma with 4–7 years of relevant experience in a related field.
- 2-4+ years in a customer facing technical roles such as Operations Support, IT Consultant, Customer Success Engineer.
- Strong trouble shooting skills with experience leading cross-functional escalations with multiple teams
- Exposure to transaction processing systems and formats.
- Experience with monitoring tools
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and SharePoint.
Nice To Haves
- Bachelor’s degree.
- MS Teams, Salesforce, and DocuSign.
- Project, product, or service management knowledge.
- Business Case Justification and Problem Management Process.
- Related banking industry knowledge in POS platforms, retail merchant services, payment transactions, or payment gateways.
Responsibilities
- Serve as the primary technical contact assisting with the rapid resolution of high impact production issues affecting multiple merchants to minimize downtime and protect revenue
- Ensure all newly certified integrated partner solutions are production ready, secure and aligned with platform standards
- Maintain up-to-date, actionable documentation that empowers partners to self-serve and resolve common issues
- Assist in maintaining stable, secure and performant connectivity between partner systems and the Fiserv platforms
- Provide a responsive and organized communication channel for partner technical inquiries and escalations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
