Sr. Systems Product Owner

Smartsheet•San Jose, CA

3d•Remote

About The Position

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Sr. Systems Product Owner For over 20 years, Smartsheet has helped organizations scale smarter, automate the manual, uncover insights, and drive meaningful outcomes. We enable people and teams to move faster, think bigger, and solve complex problems. When challenge meets purpose and passion turns into progress — that’s where the magic happens. We’re expanding our Systems Product Management capability to strengthen ownership, clarity, and outcomes across Smartsheet’s internal security and enterprise systems. As a Sr Systems Product Owner, you will own a defined business systems domain (Sales-to-Billing, Finance, HR, Identity, or other enterprise platforms), partner closely with business stakeholders and technical teams to translate needs into clear system direction, prioritization, and outcomes. This role is well-suited for someone who wants to step into full product ownership - owning the what and why, not just documenting the how. You’ll report to the Director of the IT & Security Product Management Office and collaborate closely with Engineering, Security and business teams to steward system health, roadmap clarity, and long-term value across your domain.

Requirements

7+ years of experience as a Business Analyst, Product Manager, Systems Analyst, or similar role supporting enterprise systems
Strong experience working within a specific business systems domain (Sales, Finance, HR, Identity, Networking, or adjacent enterprise platforms)
Demonstrated ability to analyze complex processes, data flows, and system interactions
Experience partnering closely with technical teams to shape requirements and outcomes
Comfortable making prioritization and tradeoff decisions based on value, impact, and constraints
Strong analytical and communication skills, with the ability to influence without authority
Curiosity, ownership mindset, and a desire to grow into full systems product leadership
Fluency in English is required

Nice To Haves

Familiarity with enterprise platforms is a strong plus

Responsibilities

Own the product vision, roadmap, and prioritization for a defined business systems domain, grounded in business outcomes and system realities.
Partner closely with business stakeholders to deeply understand workflows, pain points, data flows, and constraints
Translate business needs into clear system-level requirements, tradeoffs, and prioritization decisions
Balance new capabilities with system health, reliability, risk and technical constraints
Partner with Engineering and Security to shape feasible, scalable solutions
Establish and monitor system health, adoption, and performance metrics to guide decisions
Create clarity where requirements are ambiguous or conflicting
Communicate roadmap decisions, risks, and tradeoffs clearly to stakeholders and leadership
Support governance, readiness, and lifecycle planning for system changes and enhancements

Benefits

Fully paid Health & Life insurance for full-time employees and family members
Monthly stipend to support your work and productivity
Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc.
12 days paid Vacation + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development, including access to Udemy online courses
Company Funded Perks, including a counseling membership and your own personal Smartsheet account
Teleworking options from any registered location in Costa Rica (role-specific)