Sr. Systems Engineer

TeleComp • Rogers, AR

1d

About The Position

Under the leadership of the EVP of Technology, the Sr. Systems Engineer is a senior technical role responsible for resolving complex technical issues, improving customer environments, and reducing recurring support needs across the managed services business. This position serves as the highest level of escalation within the service organization and plays a critical role in stabilizing systems, identifying root causes, and implementing long-term solutions that improve service quality and scalability.

Requirements

• 7+ years of progressive experience in IT infrastructure, systems engineering, or managed services
• Demonstrated experience supporting and engineering complex environments across multiple clients
• Advanced expertise in Microsoft ecosystems, including Windows Server, Microsoft 365, and Azure
• Strong background in networking concepts and technologies (firewalls, routing, VPNs, switching)
• Experience designing, implementing, and supporting infrastructure solutions (servers, virtualization, storage, backup)
• Proven ability to lead resolution of complex, multi-system issues and major incidents
• Experience working with third-party vendors at an advanced escalation level
• Strong analytical and systems-thinking mindset with the ability to identify root causes, not just symptoms
• Ability to translate complex technical issues into clear business impact and solutions
• High level of ownership, accountability, and follow-through
• Excellent written documentation and communication skills
• Ability to operate independently while contributing to broader team and process improvements

Responsibilities

• Serve as the final escalation point for complex or high-impact technical issues
• Troubleshoot and resolve issues that extend beyond standard support processes
• Lead advanced vendor escalations when required
• Perform structured root cause analysis on major or recurring incidents
• Identify underlying issues and implement permanent corrective actions
• Reduce repeat incidents through proactive problem management
• Design and implement improvements to customer environments
• Address systemic issues, technical debt, and infrastructure weaknesses
• Support standardization across client environments to improve supportability
• Develop and maintain technical documentation and engineering runbooks
• Contribute to process improvement and operational consistency
• Ensure proper documentation of all engineering work and resolutions
• Provide guidance and support to Tier 1 and Tier 2 engineers
• Assist in defining escalation standards and best practices
• Partner with service leadership on continuous improvement initiatives
• Participate in the planning and execution of infrastructure changes
• Support projects requiring senior technical expertise
• Ensure changes are implemented in a controlled and reliable manner
• Serve as a senior technical resource for internal IT systems and infrastructure
• Provide advanced support and engineering oversight for the company’s Unified Communications (UC) environment
• Assist in maintaining the stability, performance, and scalability of internal systems
• Partner with internal technology leadership on improvements, upgrades, and issue resolution
• Ensure internal environments reflect best practices and standards applied across customer environments
• Other special projects and duties as assigned by Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees