Sr. Systems Administrator (ServiceNow)

Deepwatch • Tampa, FL

6d • Hybrid

About The Position

We are seeking a highly capable Sr. Systems Administrator to serve as a pivotal member of our IT organization. This role will own and operate the ServiceNow platform, ensuring seamless customer setup, maintenance, automation, and service delivery across the business. While ServiceNow expertise is central to the position, the individual will also be an integral part of the broader IT team—supporting core systems, identity platforms, and endpoint operations that keep our workforce running efficiently.

Reporting directly to the CISO, this person will work closely with IT, Security, and Cloud teams to drive operational excellence, streamline processes, and strengthen the reliability of our internal tools. The ideal candidate is someone who thrives in a dynamic environment, enjoys platform ownership, and brings both technical depth and strong customer-focused problem-solving.

Requirements

• 3-5 years IT experience, including at least 3 years of direct ServiceNow administration.
• Strong ServiceNow administration, workflows, integrations, and configuration.
• Proficiency in macOS administration, including deployment, updates.
• Hands-on experience administering Google Workspace across a distributed workforce.
• Strong Okta skills, including IAM, SSO/SAML, and role-based access controls.
• Experience managing macOS devices through MDM platforms.
• Ability to administer Slack, Jira, and other core SaaS platforms used by internal teams.
• Familiarity with ServiceNow scripting languages such as JavaScript and Glide.
• Demonstrated troubleshooting ability with a customer-focused, service-oriented mindset.
• Strong communication skills and the ability to prioritize, organize, and collaborate.
• Experience in SOC2, ISO27001, or other compliance frameworks.

Responsibilities

• Own the ServiceNow platform, including configuration, licensing, vendor management, maintenance, and governance.
• Evaluate, propose, and implement new ServiceNow modules or capabilities.
• Set up new customers, maintain the existing environment, and offboarding customers.
• Build and update service catalog items, workflows, and automation.
• Manage user access, roles, groups, and permission models.
• Maintain data integrity across CMDB, incident, request, and change modules.
• Develop and optimize dashboards, reporting, and performance analytics.
• Perform routine platform upgrades, patches, and system health checks.
• Ensure platform security, compliance, and alignment with ITIL best practices.
• Manage the IT help desk queue and resolve internal employee issues.
• Serve as an escalation point for complex IT support issues across identity, endpoint, and SaaS management.
• Administer Okta, Google Workspace, Slack, Jira, and Kandji MDM environments.
• Support user lifecycle processes, identity management, and federation/SSO setup.
• Configure and maintain macOS devices and endpoint compliance through Kandji.
• Troubleshoot SaaS access, hardware, and connectivity issues across the organization.
• Support onboarding and offboarding processes in coordination with HR and Security.
• Participate in the IT on-call rotation and assist with incident response when needed.

Benefits

• Medical, dental, vision, and disability insurance
• Flexible Time Off (FTO), 11 company holidays, sick leave and 8-Weeks Paid Parental Leave
• Unique professional development benefits, starting at $3,000 annually
• Wellness contests and monthly educational programs
• 401(K) retirement program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees