Sr. System Product Manager

Supermicro • San Jose, CA

113d • $140,000 - $180,000

About The Position

Supermicro Computer is looking for experienced Sr. Product Manager in the Rack solutions team to promote, drive development and delivery of our next-generation Rack solution products. The individual must have deep understanding of product development and rackmount related technical solutions, with strong background in mechanical, thermal, and/or electrical engineering. The ideal candidate would need to have the ability to identify customers' needs, promote in-house solutions and build solid relationship with customers to ensure customer satisfaction.

Requirements

• Bachelor's or Master's degree in Computer Engineering, Computer Science, Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum of 8 years of hands-on experience in data center or server-related roles.
• Proven experience in High-Performance Computing and Rackmount solutions is highly preferred.
• Solid understanding of mechanical engineering principles, thermodynamics, fluid dynamics, and heat transfer concepts is highly advantageous.
• Strong awareness of data center market trends, competitor analysis, and the strengths and weaknesses of existing and emerging products.
• Strong understanding of the electric power industry, including power generation, transmission, and distribution technologies (transformers, generators, etc.).
• Exceptional communication and presentation skills are essential; you must effectively engage with customers, promote products, answer inquiries, and assimilate feedback.
• Fluency in Mandarin and English is highly preferred.

Responsibilities

• Develop and execute effective strategies for product deployment based on a thorough understanding of technical requirements and customer needs in the data center space.
• Collaborate with internal stakeholders, including business partners and technical teams, to identify and resolve product-related challenges and ensure alignment with customer expectations.
• Work closely with engineering teams (mechanical, electrical, thermal, and software) to define product specifications and ensure the technical feasibility of the designs.
• Leverage your mechanical and electrical engineering knowledge to understand and optimize Enterprise/HPC/GPU server solutions, focusing on efficiency, performance, and integration in Rackmount design.
• Engage in ongoing communication with customers to answer technical questions and address concerns, ensuring a responsive and supportive customer experience.
• Collaborate with engineering teams to create, review, and approve the Bill of Materials (BOM) to ensure alignment with product requirements and cost targets.
• Create comprehensive positioning statements, marketing collateral, and sales training materials that clearly articulate product specifications and value propositions.
• Create and manage detailed technical and procedural documentation, design specifications, user guides, and troubleshooting guides for rack solutions products.
• Attend trade shows, customer visits, and project deployments at customer sites as needed. Up to 25% travel required.

Benefits

• Comprehensive benefits package
• Participation in bonus and equity award programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree