Sr System Analyst - Metrics
About The Position
We are seeking a highly skilled, results-driven Senior Systems Analyst to provide support within the service desk and operations center group focused on our Managed Service Provider (MSP) operations. The ideal candidate will demonstrate exceptional analytical acumen, relentless attention to detail, and a proven ability to drive performance improvements through data to ensure optimal MSP performance. The successful candidate will be responsible for designing, developing, and maintaining robust metrics and KPIs that deliver actionable insights into MSP performance on a daily, weekly, and monthly basis. The successful candidate will lead data-driven decision-making, ensure the timely delivery of comprehensive metric reports, and play a pivotal role in defining and refining new Service Level Agreements (SLAs) that align with both contractual and operational requirements. Strong communication, project management, and stakeholder engagement skills are essential, as is a passion for continuous improvement in a dynamic technology environment.
Requirements
- Exceptional analytical acumen
- Relentless attention to detail
- Proven ability to drive performance improvements through data
- Strong communication skills
- Project management skills
- Stakeholder engagement skills
- Passion for continuous improvement in a dynamic technology environment.
Responsibilities
- Designing, developing, and maintaining robust metrics and KPIs that deliver actionable insights into MSP performance on a daily, weekly, and monthly basis.
- Lead data-driven decision-making
- Ensure the timely delivery of comprehensive metric reports
- Play a pivotal role in defining and refining new Service Level Agreements (SLAs) that align with both contractual and operational requirements.
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
