Sr Surgical Coordinator

Cape Cod Healthcare•Hyannis, MA

27d

About The Position

• Schedule surgical appointments for the practice • Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities • Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance • Communicate with referring providers regarding scheduling and completion of surgeries • Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments • Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record • Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes. • Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests • Maintains confidentiality regarding patient information in accordance to HIPAA regulations • Ability to float to other MACC practices when required • Perform other work-related duties and activities as assigned or requested • Assist with billing and scheduling workflow optimization and process improvement • Assist with management of recalls for procedures • Oversee daily mail operations for all incoming mail from Payers • Responsible for training employees-New and existing • Float to front desk for coverage when needed • Responsible for covering the office in the absence of Practice Manager • Opens blocks to physician schedules as needed • Resource for other surgical schedulers within specialty • Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers

Requirements

Ability to read, write and communicate in English
High school graduate or equivalent
At least one (1) year of experience with medical scheduling
Experience in a medical office setting with at least one (1) year experience
Demonstrated excellence in providing customer service
Strong communication and interpersonal skills
At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred

Nice To Haves

Medical Terminology knowledge preferred
Typing skills at 30 WPM preferred

Responsibilities

Schedule surgical appointments for the practice
Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
Communicate with referring providers regarding scheduling and completion of surgeries
Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes.
Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
Maintains confidentiality regarding patient information in accordance to HIPAA regulations
Ability to float to other MACC practices when required
Perform other work-related duties and activities as assigned or requested
Assist with billing and scheduling workflow optimization and process improvement
Assist with management of recalls for procedures
Oversee daily mail operations for all incoming mail from Payers
Responsible for training employees-New and existing
Float to front desk for coverage when needed
Responsible for covering the office in the absence of Practice Manager
Opens blocks to physician schedules as needed
Resource for other surgical schedulers within specialty
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers