Sr. Support Engineer

Aventiv•Plano, TX

7d•$109,265 - $124,562

About The Position

The Support Engineer Sr is a key contributor to the stability and resilience of production systems, providing expert-level support and rapid issue resolution. This role bridges technical operations and development, ensuring seamless software deployments and effective troubleshooting across environments. With deep cross-functional collaboration and 24/7 Tier 3 support responsibilities, the Support Engineer Sr plays a vital role in maintaining business continuity and system performance.

Requirements

Extensive experience with Linux/Ubuntu systems and command-line operations
Strong understanding of networking protocols including DNS, TCP/IP, OSI model, and load balancing
Create comprehensive documentation and deliver training to support and Tier teams
Analyze system logs, error messages, and network traffic to identify and resolve root causes
High school diploma or GED
5+ years of professional experience in IT operations
Security – Minded with a strong focus on protecting infrastructure and data integrity.
Process-oriented with the ability to create and follow efficient, repeatable systems
Detail-oriented to accurately document and execute procedures. Accuracy in documentation and execution of procedures.
Collaborative mindset to work effectively with internal teams and align with company strategy.

Nice To Haves

Advanced knowledge of and expertise in managing Snowflake
Strong understanding of relational (SQL/PLSQL) and non-relational (NoSQL) databases
Advanced knowledge of automated software deployment methodologies and tools (e.g., Git, SALT)
Advanced Linux expertise including CLI, filesystem management, and system diagnostics
Advanced experience with Java application environments including Apache, Tomcat, JBoss, and NGINX
Advanced knowledge of networking protocols including DNS, TCP/IP, and load balancing
Proficient in ELK Stack (Elasticsearch, Logstash, Kibana) for monitoring and log analysis
Working knowledge of Python
Working knowledge of Postgres
Proactive monitoring to identify and resolve potential issues before they impact performance.

Responsibilities

Lead the monitoring and management of support tickets, ensuring timely resolution, proactive escalation, and continuous improvement of support workflows and SLAs.
Own the investigation and resolution of complex production incidents, performing root cause analysis and driving long-term corrective actions to ensure system reliability and performance.
Oversee environment administration across the Software Development Life Cycle (SDLC), enabling seamless development, testing, and deployment through robust infrastructure support and automation.
Design, develop, and maintain deployment and automation scripts, optimizing production workflows and reducing manual intervention through scalable solutions.
Deliver advanced data analysis and reporting, generating actionable insights for internal stakeholders and external clients to support strategic decision-making.
Author and maintain comprehensive runbooks and operational documentation, ensuring clarity, consistency, and readiness for incident response and routine procedures.
Coordinate installation and configuration of hardware, operating systems, and software applications, ensuring alignment with enterprise standards and performance requirements.
Document and maintain system architecture, implementation plans, and technical workflows, supporting transparency, scalability, and cross-functional collaboration.
Lead efforts to identify, assess, and remediate security vulnerabilities, ensuring compliance with regulatory standards and safeguarding system integrity.