Sr. Support Analyst, Revenue Operations

USIC • Indianapolis, IN

15d • Hybrid

About The Position

The Revenue Operations Senior Support Analyst provides critical operational and administrative support to the Sales and Commercial Operations teams. This role owns insurance and compliance-related processes, supports post-close activities, and ensures data accuracy across systems. The position requires strong attention to detail, sound judgment, and the ability to manage multiple requests in a fast-paced environment. This role works closely with Sales, internal departments, and external vendors to ensure customer requirements are met and commercial processes are executed accurately and efficiently.

Requirements

• 3+ years of experience in Commercial Operations, Sales Operations, Revenue Operations, or a related support role; additional experience in contract management, compliance, or insurance-related processes strongly preferred
• A bachelor's degree in business administration or a related discipline from an accredited university or college is preferred
• Experience working in CRM systems (Salesforce highly preferred) with a strong focus on data accuracy and adherence to structured processes
• Strong organizational and advanced administrative skills with the ability to manage multiple priorities and competing requests
• Ability to work independently, take initiative, and navigate ambiguity while collaborating effectively with cross-functional teams
• Clear, professional written and verbal communication skills
• Proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel

Responsibilities

• Own customer insurance-related processes, including managing Certificates of Insurance (COIs) and coordinating updates or changes as required
• Maintain working relationships with external insurance and compliance vendors where applicable.
• Manage and maintain compliance sites, including insurance, risk, safety, questionnaires, and related requirements
• Support compliance and bid-related portals as needed
• Support the Sales team where required by responding to requests and assisting with operational needs
• Manage inbound sales requests received through shared inboxes or website submissions
• Support signature request processes and ensure required documentation is completed
• Assist with customer vendor registrations, W-9s, and related onboarding or administrative requirements.
• Maintain and validate data accuracy in the CRM to support sales execution and reporting
• Process approved updates or adjustments in CRM systems, including post-close changes, ensuring accuracy and proper validation
• Support commercial processes such as terminations, lost work updates, and annual escalator processing in accordance with established procedures
• Support additional projects, initiatives, and operational tasks as assigned by the manager
• Assist with continuous improvement efforts related to sales support, compliance, and operational workflows

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level