Sr Student Financial Services Assistant

University of New Hampshire

1d•$18 - $29

About The Position

Provide comprehensive services and support to students and families in managing their university finances. Engage in activities that enhance recruitment, retention, and success of the student body. Administer financial aid and student receivables programs in compliance with applicable Federal, State, and institutional laws, regulations, policies, and procedures. Assist in the research and review of regulations, polices and process assessments.

Requirements

Associates and 1-3 years of related higher education experience, or 3-5 years of related higher education experience.
Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)
Resume/CV
Cover Letter
Contact Information for 3 Professional References
Applications that are missing any of the required items may not move forward for consideration.
Additional uploaded documents not requested in the position announcement will not be reviewed.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Account Analysis Use independent decision making when evaluating student need for exceptional circumstances, gather appropriate supporting documentation, and submit for review.
Use federal regulatory professional judgement to revise dependency status on application.
Complete student receivables activities such as late payment fee and financial hold assessment.
Assist students and families struggling financially to explore resolution options and to support their continued enrollment, mitigating risk of becoming a collection account.
Review, research, and post incoming payments.
Research solutions for complex situations to support student enrollment and retention.
Review application data elements to establish eligibility for federal and institutional aid.
Specialized Work Team Assisting in the administration of Blackbaud Award Management scholarship processing.
Perform special projects and assist with specific aid programs, as assigned.
This includes serving on specialized work groups (example but not limited to loans, study abroad, scholarships, fee assessment, reduce loan/part-time students).
Work as a team to process aid which includes evaluation of aid offers, assessing accuracy of aid offer, and necessary aid adjustments.
Customer Service Provide comprehensive customer service for students and families regarding financial aid and tuition and fee billing.
Inform and advise students about financial aid eligibility, application procedures, costs, indebtedness, and financial literacy offerings.
Individualize information to the student given their needs and program of study.
Maintain knowledge of applicable federal, state, and university policies and procedures as it relates to student aid and billing.
De-escalate customer service matters.
Participate in all customer service-related activities such as answering phones, email, scheduling appointments, and walk-in traffic.
Assist Admissions Office in its outreach activities by providing student financial information at open house/recruitment events, info sessions, and offering counseling to students and families.
Serve as an educational resource for prospective students, returning students, and families.
Document Processing Perform review and analysis of financial aid application materials.
Federal Tax Verifications as mandated by federal law.
Review the students and/or parents federal income taxes for correctness and compare information on taxes to information filed on the FAFSA.
Report any discrepancies and make appropriate aid adjustments.
Manage receipt of electronic forms relating to financial aid, scholarships, student accounts, and create new forms as needed.
Forms may require account adjustments related to social security number updates, payroll deductions, or other personally identifiable information.
Data Stewardship Maintain confidentiality and protect and secure student records, data, and privacy.
Ensure that proper controls are in place when accessing various technological products and services.
Counsel and advise students and parents on best practices for ensuring privacy and FERPA compliance.
Adhere and advise on financial aid data sharing practices and the permissibility of access to financial aid data elements and materials.
Other Duties as Assigned