Sr Strategic Projects Proj Mgr

Uniti•Mobile, AL

About The Position

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. We build, operate, and deliver fast and reliable communications services, empowering more than a million consumers and businesses in the digital economy. Our broad portfolio of services is offered through a suite of brands: Uniti Wholesale, Kinetic, Uniti Fiber, and Uniti Solutions. Our customers include major wireless carriers, telecommunications companies, commercial enterprises, and government entities. Uniti has been recognized as a Great Place to WorkÒ. The Service Delivery DF Test and Turn Up Specialist will focus on providing excellent customer service and end-to-end operational oversight of DF customer turn-ups. The position will have overall test and turn up support responsibility – including internal and external coordination and technical assistance. This role will review and validate OTDR shots, lead customer-facing troubleshooting during new service activations, and coordinate closely with Network Operations teams to ensure a timely, high-quality service. In addition, this position will serve as a team leader regarding process development and supervising project managers, as needed.

Requirements

Highly organized and detail oriented
Microsoft Office (Word, Excel, PowerPoint, Outlook) proficiency
Cross-functional coordination, scheduling, and escalation management
Relationship management - ability to develop and maintain productive stakeholder relationships
Excellent written and verbal communication skills with technical and non-technical audiences
Customer focused - including internal customers
Excellent critical thinking and problem-solving skills
Ability to train team members with varying learning styles
3-5 years of experience in fiber optic network operations, OSP/ISP, or service delivery
Experience managing dark fiber routes, splice validation, and GIS/strand inventory updates
Working knowledge of chromatic dispersion and PMD testing
Expertise with OTDR testing, use of launch/receive fibers, and interpretation of event tables
Proficiency with light source/power meter testing, connector inspection/cleaning, and loss budget calculations

Responsibilities

Service Delivery Interface & Coordination:
Maintain proactive cadence with Dark Fiber customers in relation to their test and turn up efforts
Coordinate internal and external stakeholder meetings in support of test and turn up efforts; including readiness checks for continuity, labeling, cross-connects, and demarc validation
Provide timely project updates to internal and external customers.
Conduct trend analysis of projects to identify roadblocks and areas of opportunity for improvement.
Documentation:
Efficient and productive use of all available tools, i.e., Salesforce, Excel, MS Visio, etc.
Create project tracking reports and dashboards to provide real time analysis of project status.
Working with Network and Fiber Operations teams to ensure all necessary Circuit documentation is easily accessible and organized (ex: Leasing, WIN APA, Sapphire identifying information)
OTDR Analysis & Fiber Characterization:
Review OTDR traces for accuracy and quality, ensuring correct test parameters and documentation
Identify and document splices, connectors, reflective/non-reflective events; calculate end-to-end loss, ORL, and attenuation
Compare results to baselines/as-builts, flag anomalies, and recommend remediation
Produce OTDR review reports and update inventory/GIS with validated data
Process Development:
Organize and conduct test and turn up training for project managers and new hires.
Collaborate internally to establish or improve processes related to DF test and turn up
Participate in post-implementation reviews and periodic quality audits