Sr. Strategic Account Rep

Siffron•Twinsburg, OH

12h•$43,000 - $60,000•Hybrid

About The Position

About siffron: siffron is a leading provider of retail merchandising solutions, specializing in designing and manufacturing innovative display and signage systems. We partner with top brands and retailers across various industries to enhance their product presentation and optimize customer experiences. Our company values innovation and encourages creativity, offering a collaborative work environment that fosters growth and professional development. siffron continues to push boundaries and set new standards in the retail market, establishing itself as an industry leader. siffron Benefits: The salary range for this role is $43,000 to $60,000.00. siffron considers several factors when extending an offer, including but not limited to, the role, function, a candidate’s work experience, location, education/training, and key skills. Hybrid - 3 days onsite, 2 days remote 401(k) match (up to 50% of 6%) Annual siffron profit share/safe harbor match Tuition reimbursement program for eligible employees Medical, dental, vision insurance upon hire Flexible spending account and/or health savings account Vacation/Personal/Bereavement leaves Paid parental leave Short- & long-term disability coverage Employee Assistance Program Employee referral bonus program siffron Shared Ownership Works Program 10 paid holidays Requirements JOB SUMMARY This position is assigned to a specific large account (normally one of our top 5 accounts), and is responsible for communication and completion of transactions necessary to support the account. Works with the sales manager as one of the primary points of contact for the account, internally and externally.

Requirements

High School graduate or equivalent.
College degree preferred.
Customer Service experience 3-5 years.
Excellent communication skills.
Ability to interact with others in a team manner and effectively move projects along.
Strong data entry and keyboarding skills.
Proven ability to exercise solid judgment.
Proficient in MS Office Products, including Excel.
Ability to work in a fast paced, ever-changing environment with limited supervision.
Complete tasks in a thorough, correct and timely manner.
Detail oriented with good organizational skills and the ability to prioritize tasks.

Nice To Haves

College degree preferred.

Responsibilities

Ultimately responsible for all order entry and maintenance related to the account; if the account is an EDI account, this position is responsible for item mapping, price corrections, UOM alignment or additions to their contract.
Communicating item demand concerns.
Create and maintain the reports required by the account and update as necessary. These may include inventory management, order management or roll-out progress reports.
Act as the primary internal point of contact for that account. Act as the primary contact for that account in the absence of the NAM.
Be the internal coordinator for projects and issues related to the assigned account.
Perform various tasks that may be requested by the NAM.
Create and maintain account guidelines.
Maintain any online purchasing catalogs the account may have or provide necessary content.
Run interference on problems/opportunities to make sure that they are resolved to the customer’s satisfaction.
Enter quotes to obtain pricing on special projects when necessary to assist the NAM.
Coordinate the shipping of prototypes for customer approval.
Travel may be necessary to the customer’s site for meetings and/or training purposes.
Run interference on problems/opportunities to make sure that they are resolved to the customer’s satisfaction in a timely manner.
Assist with collections/credit issues when necessary
Back up for Strategic Account Representative
Other duties as assigned