Sr Strategic Account Manager - Semiconductor

CoorsTek•San Jose, CA

17h•Onsite

About The Position

It's exciting to work for a company that makes the world measurably better. We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing. Job Title Sr Strategic Account Manager - Semiconductor As the Sr Strategic Account Manager, you will be responsible for revenue growth and profitability through the management of strategic account(s) within the Semi industry and for creating and maintaining positive customer relationships by providing account management, excellent customer service, and technical assistance. You will handle account matters of increasing complexity related to customer demand and internal delivery coordination. Additionally, you will be responsible for meeting growth objectives considering market trends and opportunities, CoorsTek’s value proposition, and the voice of the customer.

Requirements

Bachelor’s Degree or equivalent
10+ years of experience managing complex key accounts with a strong emphasis on technical engagement and product development
Semiconductor industry experience highly desirable
Knowledge of materials and product usage, especially within the Semi OEM Solutions segment.
Deep understanding of customer and market dynamics and requirements.
Experience in Supplier Relationship Management.
Understanding of customer and market dynamics and requirements.
Negotiation skills and ability to develop interpersonal relationships.
Proven ability to Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
Location : San Jose, CA or Golden, CO (on-site)
Travel : May require travel to customer locations to promote new products, resolve customer problems, and represent the company at trade shows and conferences.

Responsibilities

Formulate and lead execution of key account plans, budgets, and programs to support company sales and profitability objectives and mentors junior account managers in the same
Drive sales growth expectations and ensures customer specific strategies and practices are consistent and aligned with company strategies.
Optimize market sales/revenue opportunities by keeping informed of market developments in the field.
Provide consultation and expert advice to management on business forecast for key customers and marketing opportunities.
Act as liaison, plans, and oversees interactions between development, engineering, production, planning, shipping, accounting, sales, distributors, and customers to effectively manage customer needs.
Represent the company in the resolution of complex customer complaints, answering technical questions, and resolving difficult disputes.
Responsibilities include contract review, factory load, technical order information, product cost history, ongoing technical support, negotiation of expedited customer specifications, and forecasting customer needs by analyzing records of present and past sales.
May coordinate requests for quotation activities to include cost and technical review with sales, production and engineering personnel. May provide complex quotes with management and technical assistance.
Organize resources to ensure the necessary information is gathered to analyze the feasibility of establishing long-term contract agreements with customers.
Update training as required to ensure latest procedures and processes are being implemented.
Coordinate corrective actions for all customer complaints to ensure quality, service, and returned goods issues are addressed appropriately, expeditiously, and identifies the root cause.
May provide timely response and follow-up to customer requests to include order status, quote status or other information.
May work on special projects focused on account growth and productivity improvements as needed.
Has developed expertise and respect, internally and with the customer, to serve as second in command for account team Director when needed.