Sr Staff IT Systems Engineer

Palo Alto Networks • Santa Clara, CA

21d • $131,000 - $213,500 • Onsite

About The Position

As our IT Systems Engineer, you will be a critical part of our Information Technology team. This is more than just a support role; you are the backbone of our corporate systems. You will have ownership over key platforms that our entire organization relies on daily. You'll be challenged to not only maintain but also to enhance our systems, automate processes, and strengthen our security posture. This role provides a unique opportunity to work cross-functionally, particularly with our Information Security team, placing you at the center of critical IT operations and strategy.

Requirements

• BS/MS degree in Computer Science, Engineering, or a related subject, or equivalent experience.
• Proven experience in a Systems Engineer or similar role, with a strong background in IT infrastructure and support.
• Google Workspace Expertise: Deep, hands-on experience administering Google Workspace (formerly G Suite) at an enterprise level.
• Managed or led and executed the full lifecycle of Microsoft 365 to Google Workspace migrations, including data transfer, user provisioning, and post-migration support
• Email Systems Proficiency: Solid experience with email security gateways (Proofpoint is a strong plus) and familiarity with mail routing, SPF, DKIM, and DMARC. Experience with transactional email platforms like SendGrid is highly desirable.
• ITSM Knowledge: Demonstrable experience using ITSM tools, with a strong preference for ServiceNow.
• Security Mindset: A fundamental understanding of information security principles and experience working collaboratively with security teams.
• Scripting & Automation: Solid scripting skills (e.g., Javascript, Python, GAM) to automate tasks and improve efficiency.
• Communication & Collaboration: Excellent communication skills, with the ability to articulate technical issues to both technical and non-technical audiences and to work effectively across teams.
• Personal Attributes: Highly self-motivated, AI evangelist, possessing an energetic disposition and a positive attitude, geared towards data-driven decisions and focusing on high-impact outcomes.
• Change/Incident Management - This position plays a key role in maintaining our service level agreements. The successful applicant will have a track record of applying formal change management procedures to minimize risk and disruption. They will also lead incident response efforts, coordinating with cross-functional teams to quickly diagnose and resolve service outages and major incidents
• Autonomous - The successful candidate will be a true owner, capable of single-handedly driving initiatives forward. This includes defining requirements, building out the project plan, and independently managing all necessary resources and tasks to deliver a successful outcome. Your success will be measured by your ability to deliver results with minimal direction
• Innovation Readiness Continuously embrace emerging technologies, including AI-powered tools, to enhance service delivery, drive automation, and stay adaptive in a fast-evolving IT landscape

Responsibilities

• Master of Google Workspace: You will have administrative management of our Google Workspace environment, managing everything from user lifecycle and group policies to application settings for Gmail, Drive, Calendar, and Gemini.
• Guardian of Email Integrity: You will manage and secure all company email channels. This includes administering our primary Google Workspace email, our security gateway, and our transactional email service. Your expertise will ensure our communications are secure, reliable, and protected from threats.
• Frontline Problem-Solver: You will be a key responder to IT issues, managing and resolving tickets through ServiceNow. You will be responsible for providing timely and effective solutions to your colleagues, ensuring minimal disruption to their work.
• Security Collaborator: You will act as a crucial liaison to the Information Security team. This involves proactively implementing security configurations, responding to InfoSec requests, and integrating security best practices into all our systems.
• Champion the strategic use of AI to enhance outcome: identify opportunities to introduce AI and self-service solutions that enhance infrastructure efficiency and empower users. prioritizing activities where these technologies can drive efficiencies and cost savings. Seek advanced solutions in this space and implement predictive analytics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees