Sr. IT Systems Engineer

Hi Marley • Boston, MA

3d • $89,000 - $164,000 • Hybrid

About The Position

We are looking for a systems-minded builder who can elevate Hi Marley’s internal technology stack - driving operational excellence, automation, and security across our SaaS ecosystem. This role will help shape the infrastructure, controls, and AI-enabled workflows that power a modern, resilient, and compliant enterprise. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

Requirements

• 5+ years of hands-on experience in IT systems engineering and SaaS operations.
• Strong experience with identity, SSO, and provisioning workflows (Microsoft Entra, SCIM, SAML).
• Knowledge of email security and authentication standards (SPF, DKIM, DMARC, MTA-STS, BIMI).
• Proficiency using Jamf for MDM/endpoint management.
• Ability to automate workflows using Python, APIs, or low/no-code automation tools (e.g. Zapier).
• Practical experience administering Microsoft 365, Slack, and Jira/Confluence in a production environment.
• Experience supporting AI copilots or LLM-powered internal tools (e.g., ChatGPT, Cursor).
• Strong communication and cross-functional collaboration skills, with a service-oriented mindset.

Responsibilities

• Identity, Access & Lifecycle Automation: Implement group-based access control in our IDP, SCIM provisioning, and automated onboarding/offboarding workflows integrated with our HRIS and internal ticketing system.
• IT Service Management & Request Portal Modernization: Build and maintain a modern JSM request portal with structured forms, approvals, and embedded knowledge articles to reduce email-based IT intake.
• Endpoint & Device Management: Develop and maintain macOS MDM baselines, enforce security controls, support zero-touch deployment, and manage device lifecycle operations.
• Automation, Integrations & Internal Tooling: Automate high-volume IT and People Ops workflows using scripts, APIs, and low-code tools; improve self-service and reduce manual provisioning.
• Email & Internet Security Support: Maintain SPF/DKIM/DMARC configurations, tune Exchange Online and email security policies, and support secure routing and deliverability improvements.
• SaaS Administration & Governance: Administer core platforms (Microsoft 365/Entra, Slack, Jira/Confluence, Zoom, Salesforce) and implement lightweight governance for roles, permissions, and configuration consistency.
• AI Productivity Enablement: Support the rollout of secure internal AI tools (e.g., ChatGPT, Cursor), configure safe access workflows, and help pilot automation use cases.
• Responsibilities may evolve over time, and additional tasks may be assigned as new systems, workflows, and technologies are introduced.

Benefits

• Equity grants for all employees
• A 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy - we all work hard and take time when we need it

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees