About The Position

Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals Influence decision-making at the senior leadership level Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise Develop and deliver innovative strategies that benefit customers and product users Lead major business projects which impact the Experience Design job family Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends Mentor and guide junior team members in user-centered design practices. Influence strategy with insights and prototypes for transparent, AI-powered privacy controls. Collaborate with research, content, product, and engineering to integrate privacy into every experience. Evolve scalable design systems and mentor designers in responsible, privacy-first practices. Align customer trust and business goals through storytelling, craft, and innovation.

Requirements

  • 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
  • Proven success delivering enterprise-scale, cross-platform design solutions
  • Systems thinker able to bridge design, business, and technical needs
  • Deep knowledge of privacy and data sensitivities, especially in AI contexts
  • Portfolio showcasing product delivery and forward-looking concept work
  • Strong communicator and storyteller, influencing at all levels
  • Passion for design, tech, and privacy innovation with a customer-first mindset

Nice To Haves

  • Experience in product design for B2C/B2B products, bonus if the experience is in fintech and/or Privacy and Security domain

Responsibilities

  • Enhance user and customer experiences
  • Influence decision-making at the senior leadership level
  • Perform the most highly complex digital and physical products and services
  • Develop and deliver innovative strategies
  • Lead major business projects which impact the Experience Design job family
  • Design, evaluate, and select process, product, and service improvements
  • Mentor and guide junior team members
  • Influence strategy with insights and prototypes for transparent, AI-powered privacy controls
  • Collaborate with research, content, product, and engineering to integrate privacy into every experience
  • Evolve scalable design systems and mentor designers in responsible, privacy-first practices
  • Align customer trust and business goals through storytelling, craft, and innovation
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