Sr Staff Desktop Support Engineer

Dexcom

1d • Remote

About The Position

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes. Position Summary: This role serves as the technical lead across endpoint technologies, providing architectural direction, governance, and technical leadership for Windows (MECM/Intune) and macOS (Jamf Cloud) platforms. The Senior Staff Endpoint Engineer defines standards, leads global engineering initiatives, and acts as the highest-level escalation point for endpoint systems.

Requirements

• You have 10+ years of experience managing enterprise endpoint engineering in large or multi‑site global environments.
• You bring deep hands‑on experience administering and engineering MECM/SCCM, including application packaging, OS deployment, baselines, and software updates.
• You have experience leading teams or functioning as a technical lead, providing mentorship and escalation support.
• Your proficiency includes designing and governing enterprise standards, SOPs, and lifecycle management processes.
• You have hands‑on experience managing macOS environments, including imaging, OS updates, and hardware lifecycle support.
• You perform rigorous quality assurance testing of OS images, hardware models, application deployments, and configuration changes.
• You understand modern endpoint management principles including compliance frameworks, configuration baselines, and endpoint security.
• You bring strong troubleshooting experience across Windows OS, macOS, enterprise applications, hardware models, and desktop technologies.

Nice To Haves

• Your experience with identity platforms (Okta, Entra ID), Agile/ITIL frameworks, or endpoint-related certifications (Microsoft, Jamf, ITIL) is a strong plus.

Responsibilities

• You provide technical leadership as the primary engineer across global Windows and macOS endpoint management platforms.
• You define and maintain enterprise endpoint architecture, configuration standards, and lifecycle governance models.
• You lead strategy, design, and optimization for MECM, Intune, and Jamf Cloud environments.
• You develop automation frameworks, scripting standards, and reliability engineering practices that enhance endpoint performance and stability.
• You oversee global patching, OS update governance, and enterprise image/configuration quality assurance.
• You drive complex cross‑functional engineering programs with Security, Networking, and Identity teams to improve platform performance and security posture.
• You mentor engineering staff and elevate global endpoint engineering capabilities through documentation, training, and best‑practice enforcement.
• You manage escalations for critical endpoint issues, guiding investigation, remediation, and long-term corrective action.

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level