Sr. Desktop Support Analyst

Virginia Housing Development Authority • Richmond, VA

1d • Hybrid

About The Position

Join Virginia Housing and help make a difference as a Sr. Desktop Support Analyst.
This important role is part of the End User Services Team and provides desktop support to internal and external users. The Service Desk staff work in a dynamic, fast-paced environment, which provides services via phone, email, internal massage system, remote software, and in person. The Sr. Desktop Support Analyst has frequent interactions with customers, utilizing outstanding customer service skills. This role is responsible for logging and resolving incidents and service requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.
Virginia Housing is one of the nation’s premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.
We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

Requirements

• Associate’s degree in Computer Science or certification in other technical discipline or equivalent work related experience
• Several years of experience in desktop and server support with technical proficiency in Windows OS, networking and hardware support.
• Experience with MS 365 and IT ticketing systems
• Ability to work independently to identify and resolve desktop and application admin issues
• Excellent verbal and written communications skills with strong customer service experience supporting internal and external customers with IT requests
• Basic knowledge of hardware and software troubleshooting, installation and repair
• Experience with PC management tools such as System Center Configuration Manager and Intune

Nice To Haves

• Customer-Focused Communication
• Project management
• Advanced Troubleshooting
• Scripting & Automation
• Active Directory
• Mentorship and Training

Responsibilities

• logging and resolving incidents and service requests
• ensuring that service levels and targets are achieved
• meeting customer satisfaction and continuous service delivery demands

Benefits

• on-site conveniences such as a fitness center and free parking
• Educational opportunities to help your advancement are available through classroom and online programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree