Sr Specialist, Technical Account Management
PayPal•San Jose, CA
2d
About The Position
Monitor proactive technical health for Enterprise merchants Identify and suggest solutions to improve customer experience Consult with merchants and internal teams on integration best practices Initiate strong relationships to help merchants succeed Diagnose and identify issues with APIs, code, services, and network latency Advocate on merchants' behalf to improve products, systems, and processes Be the main point of contact for technical issues affecting our Enterprise merchants
Requirements
- 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
- Knowledge of Observability and Monitoring Tools such as Datadog, Splunk.
- Knowledge of AI tools - Claude AI, Perplexity etc.
Responsibilities
- Monitor proactive technical health for Enterprise merchants
- Identify and suggest solutions to improve customer experience
- Consult with merchants and internal teams on integration best practices
- Initiate strong relationships to help merchants succeed
- Diagnose and identify issues with APIs, code, services, and network latency
- Advocate on merchants' behalf to improve products, systems, and processes
- Be the main point of contact for technical issues affecting our Enterprise merchants
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
