Sr Specialist Social Media

Hilton Grand Vacations • Orlando, FL

15h

About The Position

This position resides within the Social Media Team (Orlando) and is responsible
for advancing social media governance standards and overseeing community
management practices across all brand-owned social media platforms. The primary
objective of this role is to ensure consistent, compliant, and brand-safe
governance practices across all projects and online accounts.

This role will serve as a subject-matter expert in social media governance,
moderation strategy, escalation protocols, and platform policy compliance. They
will provide day-to-day oversight of community management workflows, develop and
maintain governance documentation, and partner with internal stakeholders,
including Legal, Communications, Marketing, Guest Services, and HR, to mitigate
risk and protect brand reputation.

The role requires intimate knowledge of the inner workings of major social
platforms, including community guidelines, moderation tools, comment filtering,
and crisis response capabilities within platforms and tools such as Sprinklr.
Additionally, this position will require sound judgment and decision-making
skills to manage dynamic, high-volume conversations and sensitive issues across
multiple active social media accounts on behalf of the brand.

Ideal candidates must have a passion for social media, a strong understanding of
online community behavior, and experience applying governance frameworks to
support brand trust, safety, and engagement at scale.

Requirements

• Intimate knowledge of the inner workings of major social platforms, including community guidelines, moderation tools, comment filtering, and crisis response capabilities within platforms and tools such as Sprinklr
• Sound judgment and decision-making skills to manage dynamic, high-volume conversations and sensitive issues across multiple active social media accounts on behalf of the brand
• Passion for social media
• Strong understanding of online community behavior
• Experience applying governance frameworks to support brand trust, safety, and engagement at scale

Benefits

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed