ABOUT THIS POSITION We are looking for a talented and driven Site Reliability Engineering (SRE) Specialist to support our engineering team, which manages the infrastructure and services that power our Waystar products. This role is ideal for an experienced engineer who thrives in data-intensive environments and is passionate about building reliable, scalable systems that ensure data integrity, availability, and performance. As an SRE Specialist, you’ll work closely with engineering, product, and data teams to ensure our data licensing platforms are resilient, observable, and continuously improving. WHAT YOU'LL DO System Reliability & Performance Design and implement reliability solutions for data ingestion, processing, and delivery pipelines. Define and maintain SLIs/SLOs for data licensing services and manage error budgets. Build automation for deployment, monitoring, and incident response. Observability & Monitoring Enhance system observability through metrics, logging, and tracing. Develop and maintain dashboards and alerts to proactively detect and resolve issues. Incident Response & Postmortems Participate in on-call rotations and lead incident response efforts. Conduct root cause analysis and drive post-incident improvements. Maintain runbooks and operational documentation. Collaboration & Continuous Improvement Partner with software and data engineers to embed reliability into system design. Contribute to blameless postmortems and reliability reviews. Share knowledge and mentor junior team members.