Sr. Specialist, Security

First National Bank of Omaha•Omaha, NE

9d•Onsite

About The Position

Security Operations Center Operator Hours Wed, Thurs, Fri 10am - 6pm Sat & Sun - 2pm - 10pm Operates electronic physical security systems; including Access Control/Biometric, IP Video, Physical Intrusion, Incident and Intelligence reporting platforms; providing Situational Awareness support, Security & Safety Incident Response and Crisis Management support. Travel Tracking, notifications and escalations, to protect employees, facilities and assets worldwide. Proficiently navigate and operate physical security technology ranging from enterprise access control systems and alarm monitoring platforms to various business intelligence sources, open-source media, network video management applications and internet and internal collaborative tools. Operate and manage a multi-phone line console system and appropriately determine and assign the level of priority of the call to assist, transfer, document, or notify as appropriate. Monitor and operate a radio console and computer equipment. Receive and respond to a variety of emergency and non-emergency services and complaints. Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.

Requirements

Office Tools: Proficient in PC operation and demonstrated understanding of applicable software including Microsoft Office Applications and Outlook.
Customer Service: Must have knowledge of providing and demonstrate excellent customer service.
Behavior: Ability to exhibit professional behavior and always promote positive working relationships.
Actions: Independently make decisions in a fast-paced environment and understand when to make key notifications. Selects a course of action from different alternatives to reduce risk and uncertainty and to create optimal outcomes.
Timeliness: Process requests in a timely manner to ensure desired service levels and compliance requirements are met.
High School Diploma
Drivers License
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

Associates or bachelor’s degree in security management, Criminal Justice, or equivalent physical security operations experience.
ASIS Physical Security Professional (PSP) Certification

Responsibilities

Operates electronic physical security systems; including Access Control/Biometric, IP Video, Physical Intrusion, Incident and Intelligence reporting platforms
Provide Situational Awareness support, Security & Safety Incident Response and Crisis Management support
Travel Tracking, notifications and escalations, to protect employees, facilities and assets worldwide
Proficiently navigate and operate physical security technology ranging from enterprise access control systems and alarm monitoring platforms to various business intelligence sources, open-source media, network video management applications and internet and internal collaborative tools
Operate and manage a multi-phone line console system and appropriately determine and assign the level of priority of the call to assist, transfer, document, or notify as appropriate
Monitor and operate a radio console and computer equipment
Receive and respond to a variety of emergency and non-emergency services and complaints
Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies