Sr Specialist Network Technology Support

AT&T•Chantilly, VA

21h•$72,000 - $167,900•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. As a Sr Specialist Network Technology Support, you'll be responsible for handling proactive and reactive incidents, inbound calls, network and CPE diagnosis, carrier management tasks, and address escalated cases through 24x7 technical support. Also, resolving complex technical issues, performing in-depth troubleshooting, and restoring services for network or system outages. What you’ll do Typical tasks may include, but are not limited to, the following: Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues. Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring. Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes. Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers. Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports. What you’ll need Associate or Bachelor’s degree desired. 1-3 years of related experience. CCNA Certification desired. What you’ll bring An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems. Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions. Actions impact efficiency costs, schedules and client relationships. Interacts primarily within the department and with General Managers and above across various teams. Strong understanding of networking concepts (TCP/IP, routing, switching, VLANs, etc.). Familiarity with telecommunications transport technologies (e.g., Ethernet, MPLS, fiber, TDM). Proficiency in using NOC monitoring tools and ticketing systems. Supervisor: No TCP Career Step Differentiator: Handles more complex network issues, performing root cause analysis, and working on the implementation of vendor/IT fixes or design changes. Environmental Requirements: This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Requirements

Associate or Bachelor’s degree desired.
1-3 years of related experience.
CCNA Certification desired.
An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems.
Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions.
Actions impact efficiency costs, schedules and client relationships.
Interacts primarily within the department and with General Managers and above across various teams.
Strong understanding of networking concepts (TCP/IP, routing, switching, VLANs, etc.).
Familiarity with telecommunications transport technologies (e.g., Ethernet, MPLS, fiber, TDM).
Proficiency in using NOC monitoring tools and ticketing systems.

Responsibilities

Diagnose network problems
Provide technical support
Manage incidents
Coordinate root cause analysis
Restore service
Solve Tier 2 issues
Monitor network performance
Perform routine maintenance
Optimize operations
Proactively maintain system configurations using alarm and KPI monitoring
Configure network devices
Deploy network solutions
Manage configurations
Implement vendor/IT fixes or design changes
Work with teams
Coordinate with vendors
Support projects
Collaborate with business partners in DevOps
Interact with customers
Maintain documentation
Create technical and process documentation
Review and interpret technical and vendor specifications
Generate reports

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: 8critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone