Sr. Specialist, Donor Engagement and Operations

NeighborWorks America • Washington, DC

1d • $81,000 - $88,000 • Hybrid

About The Position

Coordinates donor communications, reporting, and stewardship activities, ensuring timely fulfillment and accurate records. Responsibilities include managing logistics for donor briefings and recognition events, tracking renewals and reporting deadlines, and maintaining CRM data. The position works cross-functionally to gather materials for donor engagement, develop standardized processes, and monitor portfolio performance.

Requirements

• Bachelor’s degree in a related field (or equivalent experience) required.
• Minimum of 6 years of experience in development operations, donor relations, or nonprofit operations.
• Strong organizational and coordination skills
• Attention to detail
• Ability to manage multiple deadlines
• Strong written communication
• Comfort working in CRM systems
• Collaborative working style
• Sensitivity to racial, gender, sexual orientation and cultural differences
• Effective, respectful, and timely communications with internal and external stakeholders
• Listening effectively, seeks and accepts feedback
• Analytic, thoughtful and strategic thinking
• Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization
• Proficiency in Microsoft Office and CRM systems.

Nice To Haves

• Experience supporting institutional fundraising teams
• familiarity with stewardship and reporting requirements
• experience improving development processes.

Responsibilities

• Ensure consistent, high-quality stewardship execution for assigned accounts by coordinating timelines, deliverables, and communications that meet agreed-upon standards for accuracy, timeliness, and professionalism.
• Plan and manage donor engagement logistics (e.g., briefings, convenings, recognition activities, and reporting schedules) so that all stewardship touchpoints are delivered on time, fully prepared, and aligned with donor commitments.
• Support account managers with high-quality materials by drafting, assembling, and coordinating donor communications, reports, proposals, and presentations that are complete, accurate, and ready for external use.
• Own tracking of renewals, reporting deadlines, and stewardship commitments, proactively flagging upcoming deadlines, risks, or gaps to account managers and leadership to prevent lapses in engagement or compliance.
• Maintain accurate, up-to-date CRM records by ensuring donor contact information, giving history, engagement notes, and documentation are complete, timely entered, and audit-ready.
• Coordinate cross-functionally with finance, programs, training, and communications to gather required data and materials, ensuring donor reporting and engagement reflect accurate information and organizational priorities.
• Develop and maintain standardized stewardship tools and processes (e.g., templates, checklists, timelines) that improve consistency, efficiency, and scalability across the account management function.
• Monitor portfolio health indicators (e.g., renewal timing, reporting status, engagement cadence) and surface risks or issues early, supporting informed decision-making by account managers and leadership.
• Serve as a reliable central coordination point to ensure donors experience timely, consistent, and professional communication across all interactions.
• Support special donor initiatives and campaigns as assigned, meeting defined timelines, quality standards, and deliverables established by the Director or Vice President of Account Management.
• Perform other duties as assigned.

Benefits

• an impressive total rewards package that includes a 401(k) match of up to 12%
• 11 paid holidays
• generous leave (including 40 hours of paid volunteer time)
• industry-leading benefits
• Staff Training and Education Program (STEP), designed to support continued learning and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees