Sr Specialist Customer Experience-Piscataway, NJ.

DSM • Piscataway, NJ

62d • Onsite

About The Position

We have an immediate opening for Sr. Specialist Customer Experience in our Piscataway facility. Work directly with our customer's and develop and sustain close Customer relationships through order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between internal and external Customer's.

Requirements

• Bachelor Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function
• Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
• Understanding of Logistics/Operations and impact to fulfilling customer orders.
• Demonstrated ability to synthesize and identify priorities/specific issues with customers.
• Demonstrated ability to direct issues to correct internal stakeholder. (i.e. QM, technical marketing team, sales management, etc)

Responsibilities

• Administer day to day activities of customer order management
• Display a customer centric attitude and proactively maintain strong customer relationships
• Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement
• Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed
• Ensure clean and accurate data management and analysis
• Proactively participate in CX Training Programs and manage self-learning

Benefits

• Empowerment to make meaningful contributions while upholding ethical standards
• Recognition and celebration of your efforts and accomplishments.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
• Dedication to creating better futures for customers, communities, people, and the planet

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing