About The Position
We have an immediate opening for Sr. Specialist Customer Experience in our Piscataway facility. Work directly with our customer’s and develop and sustain close Customer relationships through order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between internal and external Customer’s.
Requirements
- Bachelor Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function
- Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
- Understanding of Logistics/Operations and impact to fulfilling customer orders.
- Demonstrated ability to synthesize and identify priorities/specific issues with customers.
- Demonstrated ability to direct issues to correct internal stakeholder. (i.e. QM, technical marketing team, sales management, etc)
Responsibilities
- Administer day to day activities of customer order management
- Display a customer centric attitude and proactively maintain strong customer relationships
- Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement
- Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed
- Ensure clean and accurate data management and analysis
- Proactively participate in CX Training Programs and manage self-learning
Benefits
- Empowerment to make meaningful contributions while upholding ethical standards
- Recognition and celebration of your efforts and accomplishments.
- Opportunities for growth and advancement for those who embrace innovation and take initiative.
- Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
- Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
- Dedication to creating better futures for customers, communities, people, and the planet
- comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
