Sr Solutions Sales Account Executive

West

31d

About The Position

WestCX is the intelligence behind every trusted interaction. We unify
conversation, data, and insight across complex, regulated industries—so
organizations can deliver experiences that are personal, compliant, and
effortless. Built on decades of innovation across our portfolio brands—Mosaicx
and Televox—WestCX combines conversational AI, automation, and analytics to
deliver trusted, outcome-driven communication.
Learn more at www.westcx.com.

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WestCX is seeking a Strategic Enterprise Account Executive to own, retain, and
grow a flagship Payer account, one of the most visible and high-impact Payer
relationships in our portfolio. This role carries full responsibility for
expanding WestCX’s footprint within the client across Medicaid, Medicare, and
Commercial lines of business.

You will operate as a trusted executive partner to Aetna stakeholders,
navigating complex payer environments, shaping multi-year expansion strategies,
and driving measurable business outcomes through conversational AI, IVR/IVA, and
omnichannel engagement solutions.

The right candidate brings prior experience selling into national healthcare
payers, understands payer decision-making dynamics, and thrives in long-cycle,
high-stakes enterprise sales motions.

Requirements

• 5+ years of quota-carrying enterprise sales experience in the contact center, IVR/IVA, conversational AI, or CX technology space
• Proven success selling into large healthcare payers or highly regulated enterprises
• Track record of consistently meeting or exceeding $1M+ annual quotas
• Deep understanding of enterprise buying cycles, executive selling, and complex deal navigation
• Experience using Salesforce for forecasting, pipeline, and account management
• Bachelor’s degree or equivalent experience
• Willingness to travel to customers as needed (25–30%)

Nice To Haves

• Healthcare payer domain expertise (Medicaid, Medicare, Commercial)
• Experience selling conversational AI, IVR/IVA, omnichannel messaging, or SaaS platforms

Responsibilities

• Serve as the single-threaded sales owner for the account, responsible for renewals, expansions, and long-term account strategy.
• Identify and execute expansion opportunities across Medicaid, Medicare, and Commercial lines of business.
• Build and maintain executive relationships across operations, technology, CX, and business leadership within the account.
• Partner closely with Solutions Engineering, Customer Success, Product, and Executive Leadership to design, position, and close complex enterprise solutions.
• Lead discovery, use-case development, ROI modeling, and executive-level value articulation.
• Translate WestCX’s conversational AI, IVR/IVA, SMS/RCS, and orchestration capabilities into clear, outcome-driven business value aligned to payer KPIs (containment, deflection, cost-to-serve, member/provider experience).
• Navigate long, multi-stakeholder buying cycles with confidence and structure.
• Drive alignment from frontline operators to C-suite sponsors.
• Lead contract negotiations, commercial structuring, forecasting, and internal deal governance.
• Own pipeline, forecasting, and account planning in Salesforce with precision and accountability.
• Act as the voice of the customer internally, influencing roadmap priorities and go-to-market strategy based on account insights.

Benefits

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Mental health and wellness program (EAP)
• Paid time off (vacation, holidays, sick time)
• 401(k) with company match up to 6% after one year
• Tuition reimbursement and in-house learning platform
• Service awards and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level