Sr. Account Executive

Echo Global Logistics•Chicago, IL

23h•$56,641 - $80,671•Onsite

About The Position

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively. Senior Account Executive: Echo’s Intermodal Operations Department is seeking a passionate, self-starting professional to join our team as the role of Senior Account Executive. In this role, you will be instrumental in supporting our sales team and delivering top-tier service to Echo’s clients by managing all aspects of their Intermodal shipping needs. You will maintain and update operating procedures when necessary, working closely with inter-departmental teams at Echo to ensure the book of business is positioned for success. Job Duties & Responsibilities:

Requirements

Have 2+ years of Customer Service experience
Can display a sense of urgency in managing time and accomplishing tasks
Are always one step ahead, looking for creative ways to improve old processes
Have mastered the ability to build and maintain strong client partnerships
Possess the ability to communicate at all levels and with a wide range of personalities
Can solve any problem that's thrown your way
Are always ready for the next challenge
BA/BS Degree with high GPA
3+ of customer service experience in a business services environment or 2+ years internal Echo operations experience
Strong communication skills, both written and verbal
Calm under pressure
Superior business acumen
Knowledgeable on relevant modes of transportation
Team player mentality

Responsibilities

Quote, book, dispatch, manage, and track all assigned shipments using Echo’s propriety systems
Ensure all shipments are proactively booked and monitored for carrier on-time pickup and delivery
Schedule carrier pickup and delivery appointments according to client-specific needs and priorities
Confidently troubleshoot and resolve any issues such as missed pickups and late deliveries
Proactively communicate shipment updates and any potential issues to client sales teams
Communicate accessorial to internal client sales teams proactively to minimize financial impact to gross margin and revenue
Ensure accuracy and timeliness of billing, while notifying client sales teams promptly of any changes or adjustments
Follow and maintain established operating procedures
Collaborate with other team members daily to ensure coverage of loads is fulfilled
Become an expert in using Echo’s proprietary technology to fulfill client requests
Support multiple sales representatives across various teams and managers
Have the ability to cross functionally cover multiple roles for individuals on the team while they are out of the office