Sr. Solutions Engineer

Comcast

1d

About The Position

Universal Ads, a part of Comcast, enables any brand, of any size, to seamlessly make and buy commercials across premium video reaching new qualified audiences at scale. Universal Ads combines premium and brand-safe video content directly from the most influential media companies with the ease and familiarity of social ad buying. It is your one-stop shop for high-quality video ads delivering performance and unmatched scale. Job Summary The Technical Solutions Engineer is an IC role responsible for diagnosing and resolving complex technical issues across the Universal Ads platform. You’ll serve as the connective layer between Customer Success, Product, Engineering, and advertisers. You will be triaging issues as the first line of defense for advertiser and customer solutions support requests, investigating bug issues, and driving resolution through cross-functional collaboration. You’ll spend most of your time deep in platform behavior and working with technical teams. You’ll be an expert in reading logs, reproducing bugs, analyzing failures, and translating findings into clear, actionable summaries that help Engineering move fast and CS give advertisers real answers. Job Description

Requirements

• 3+ years in a technical role including solutions engineering, platform support, QA, or software engineering, ideally within digital advertising, CTV, or adtech.
• Comfort working with logs, data queries, and debugging tools to investigate technical bugs and issues.
• Experience adapting internal technical findings into client‑appropriate messaging, balancing accuracy with clarity and sensitivity.
• Strong technical foundation across SQL, Web based technologies (HTML5, Javascript, web-based pixel implementation), and familiarity with APIs
• Experience working with technical teams across product, engineering, and QA.
• Strong written communication and ability to translate complex technical findings into clear, actionable summaries for non-technical stakeholders.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Responsibilities

• Own end‑to‑end triage and investigation of advertiser‑reported technical issues, including diagnosing issues across campaign delivery, platform errors, tracking failures, and reporting discrepancies; reproducing issues in staging or production environments; and documenting clear reproduction steps, logs, and root‑cause analysis.
• Escalate confirmed platform bugs to Engineering with well-structured tickets that prioritize impact and with fully reproduced context and supporting logs.
• Develop into a subject‑matter expert (SME) for one or more Universal Ads product domains by partnering closely with Product and Engineering, building deep platform knowledge, and progressively owning technical depth and issue consistency for those areas.
• Work closely with Sales to diagnose issues surfaced from advertiser conversations and Zendesk Tickets, while providing technically grounded and client-appropriate responses.
• Partner with Product and Engineering to translate platform failures into actionable improvements across bug fixes, technical issues, or documentation updates.
• Monitor recurring issue patterns to proactively surface systemic problems before they escalate.
• Build and maintain internal documentation including troubleshooting runbooks, product playbooks, and known issue logs for CS and Product teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level