Sr. Solution Management Consultant

Visa•Highlands Ranch, CO

2d•Hybrid

About The Position

The Digital Solutions and Operational Intelligence team DSOI is seeking a Solution Management Sr. Consultant to support and enhance Risk Business Intelligence and Analytics Technology platforms. This role partners closely with a Product Owner to gather requirements define solutions coordinate release activities and support the global adoption of Risk BI and A tools. The Sr. Consultant will work with Global and Regional Risk teams Technology BI and A Client Services and Change Management to deliver platform improvements data insights and operational enhancements. The ideal candidate is analytical organized and effective at working across multiple workstreams. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa will accept applications for this role until at least February 27, 2026.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Demonstrated experience working on cross-functional business intelligence initiatives
Excellent written, oral, and presentation skills, including the ability to synthesize complex and technical information into clear recommendations and courses of actions
Demonstrable analytical and problem-solving skills
Enjoys asking the next question and searching for deeper knowledge about everything
A team player and collaborator, works well with a diverse group of individuals in a matrixed environment

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Technical engineering experience with query languages (e.g., SQL, Hive) and visualization software (e.g., Tableau)
Experience working with program management tools (e.g., JIRA)
Visa experience or knowledge of payments or client service industries is desirable
Demonstrated experience leading projects as a scrum master or product owner

Responsibilities

Support the Product Owner with requirements gathering documentation user stories and solution definition
Support backlog preparation organization and prioritization for development teams
Coordinate and conduct User Acceptance Testing to validate releases and enhancements
Monitor platform performance track issues and collaborate with Technology teams on resolution
Support user training release communications and readiness activities
Provide user support and help stakeholders follow best practices when using BI and A tools
Build subject matter knowledge of Risk BI and A data models reporting layers dashboards and analytics workflows
Create recurring and ad hoc reports for leadership and risk governance groups
Analyze system usage workflow data and process trends to identify improvement opportunities
Perform data validation tasks support data quality reviews and assist with data migration when needed
Execute and maintain the Risk BI and A exception management process
Review exception requests for completeness and alignment to control expectations
Collaborate with Cybersecurity Risk Assessment and other internal teams involved in exception analysis
Maintain tracking dashboards and provide regular updates to leadership
Support governance forums including agendas meeting notes and follow up actions
Collaborate with stakeholders across Risk BI and A Technology Client Services and Compliance
Document business needs enhancement requests and process gaps and translate them into structured requirements
Contribute to business case development for new features enhancements and platform investments
Maintain proactive communication with all stakeholders throughout the product lifecycle