Sr. Solution Consultant

Genesys•Washington, DC

1d•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration—enabling more empathetic, contextual, and outcome-oriented interactions. We are looking for a Senior Solutions Consultant to join our Enterprise team supporting customers across the Western United States. This is a strategic, customer-facing role that blends consultative engagement, solution design, and storytelling to bring AI-powered customer experience transformations to life. This role is part of how we’re intentionally building our team: high-impact collaboration first, ownership over time. Whether coming in as an IC Solutions Consultant or evolving into deeper technical specialization, you’ll be supported by—and contribute to—a team model designed to elevate everyone. We don’t believe in throwing people into the deep end and hoping they figure it out. Instead, we operate a “learn to fish” model: You’ll shadow and partner with our top-tier Solutions Consultants (“dragons”) on strategic opportunities. You’ll contribute immediately—supporting demos, building assets, preparing environments, and driving specific workstreams. Over time, you’ll earn full ownership of deals and accounts, with a clear path to becoming a primary, enterprise-facing IC. This is a highly collaborative environment where success is shared—and where we deliberately invest in developing elite Solutions Consultants. This isn’t just another IC role. It’s an opportunity to: Accelerate your development by learning directly from top performers. Be part of a team that values collaboration over heroics. Contribute meaningfully from day one while building toward full ownership and leadership. Help shape how modern, AI-driven CX solutions are brought to market.

Requirements

Experience in pre-sales, solutions consulting, or solution architecture
Strong interest or background in CX, CCaaS, and AI-driven customer engagement
Familiarity with AI capabilities in CX (bots, agent assist, analytics, GenAI)
Solid understanding of cloud architectures, APIs, and integrations
Ability to translate technical concepts into business value
Experience or desire to work with enterprise customers and stakeholders
Strong communication and storytelling skills
Growth mindset—eager to learn, collaborate, and develop into a top-tier SC
Based in or willing to support customers across the Western U.S. region

Responsibilities

Partner with Sales and customers to design AI-powered CX strategies and solutions
Support and progressively lead consultative discovery sessions focused on business outcomes and experience gaps
Position Genesys Cloud as an experience orchestration platform, not just a contact center
Deliver and support compelling demos, POCs and presentations, often in collaboration with senior team members
Contribute to solution design and architecture across CCaaS, AI, integrations, APIs, and cloud ecosystems
Identify and help articulate AI-driven use cases (self-service, agent assist, personalization, analytics)
Assist in building business cases tied to ROI and operational efficiency
Support RFx processes with strong technical contributions
Collaborate closely with peers, partners, and internal experts to deliver winning solutions
Grow into a trusted advisor role across the sales cycle