Sr Solution Consultant - Intelligent Automation

ServiceNow • New York, NY

5h • Remote

About The Position

We are hiring a builder and advisor who thrives at the intersection of cutting-edge AI and enterprise customer outcomes. As a Sr. Solution Consultant on the Intelligent Automation (IA) Team, you will partner with field teams to design, demonstrate, and prove the value of ServiceNow's AI platform. This is a hands-on role that requires both technical depth and consultative expertise.
Who you are:
You are a technically curious and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You’ve built multiple use cases in the platform and enjoy experimenting with AI to make your job easier every day. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization.
What you’ll do:
Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build intelligent, scalable AI solutions that solve their most mission-critical challenges.

Requirements

• A passion for AI — you experiment with it daily and stay ahead of emerging trends
• A builder's mindset — you've built use cases on the platform and know how to iterate fast
• Executive presence — you've presented to C-suite stakeholders and held the room
• Technical depth with consultative instincts — you know when to go deep and when to zoom out
• Resilience in ambiguity — you thrive when the playbook is still being written
• 2+ years in technical consulting, solution engineering, or customer facing technical roles
• Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI’s potential impact in the function or industry.
• Strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.
• Ability to architect and implement complex systems under tight deadlines.
• Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies
• Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent.

Nice To Haves

• Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus.

Responsibilities

• Conduct discovery sessions to understand customer environment, business challenges, and constraints
• Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.
• Lead workshops and demonstrations for C-level executives and business stakeholders
• Iterate quickly based on evolving capabilities and customer feedback
• Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes

Benefits

• equity (when applicable)
• variable/incentive compensation and benefits
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan and family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed