Sr. Solution Architect - Datacenter Software Solutions (27483)
About The Position
Supermicro is looking for Sr. Solution Architect - Enterprise to drive deliverables from beginning to end for our Enterprise customers on Supermicro Systems Management Software. In this role, the candidate should be able to understand customer environment and requirements, create architectural designs, identify gaps, manage and drive solutions for our customers. This role requires strong project management skills, technical expertise and communication skills to ensure seamless collaboration between all stakeholders.
Requirements
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- At least 8 years of experience in Server Management technologies in Data Centers, solution architect, product management, software development, Field support teams or related role
- Experience working with Day1 and Day2 server management operations, Redfish RESTful APIs, Enterprise networking topologies, playbooks, Enterprise security infrastructure like LDAP/AD
- Experience in architecting end-to-end solutions systems management framework for private cloud-based offerings
Nice To Haves
- Experience working in customer-facing technical roles on software products+ Strong understanding of consumer environments and troubleshooting methodologies.
Responsibilities
- Build strong credibility with customers and ensure a positive, productive experience with Supermicro solutions
- Develop and maintain reference materials such as user documentation, troubleshooting guides, scripts, and runbooks
- Improve internal processes to enhance efficiency for both customers and internal product teams
- Collaborate with product, production, sales, and field technical teams to advocate for customer needs
- Partner with internal development teams to drive product and process improvements based on customer feedback
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
