Sr Software Engineer I - Global Servicing Technology

American Express•Phoenix, AZ

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description: American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative digital and servicing products at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. Our Engineers that join our Technologies team will be assigned to one of several exciting teams that are responsible for development and management of business-critical platforms. You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal, and fulfilling experience for all our customers.

Requirements

Strong analytical & strategic thinking skills
Ability to interpret technical /business objectives and challenges.
Porting/Software Configuration
Agile Methodologies
Software development/ testing
Object oriented analysis and design across multiple platforms.
Designing High Availability applications
Bachelor’s Degree in Computer Science, Computer Science Engineering, or related field required; advanced degree is preferred.
8+ years of commercial software development experience
Proficiency with distributed/multi-tier systems and application development, including excellent programming skills in languages such as Java and Python
Hands-on experience with Spring Boot, Micro-services, Kafka, Relational and/or NoSQL databases.
Experience in developing, hosting solutions on Google Cloud Platform- Google Cloud Storage , Big Query and Vertex AI and leveraging GCP services for specific feature implementations.
Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline.
Experience with automated release management using Maven, Salt, Git, Jenkins
Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.
Good understanding of web technologies (HTTP, Apache) and familiarity with Unix/Linux
Good understanding of data structures, algorithms, and design patterns
Great written communication and documentation abilities
Looks proactively beyond the obvious for continuous improvement opportunities.
Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Nice To Haves

Product Engineering Knowledge
Experience on the Python would be a plus.
Knowledge & experience of Contact center ecosystem/Genesys Framework and Architecture, familiarity with the Genesys ecosystem would be preferrable.
Experience building and integrating AI/ML solutions into production systems
Familiarity with machine learning frameworks and libraries such as TensorFlow, PyTorch
Hands-on experience with Generative AI technologies (e.g., LLMs), prompt engineering, and AI-powered application development
Experience leveraging platforms such as Vertex AI for model development, deployment, and monitoring
Awareness of responsible AI practices, including model governance, bias mitigation, and explainability

Responsibilities

Provide thought leadership, engineering expertise and direction to the engineering teams; be versatile and be able to collaborate with business stakeholders, product teams and cross functional technology groups to drive continuous delivery.
Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools.
Own all technical aspects of software development (architecture, design, and development of systems) for assigned applications.
Perform hands-on software development, writing code, API specs, doing proof of concepts, conducting code reviews, and testing in ongoing sprints.
Drive consistent development practices - tools and common components.
Develop deep understanding of tie-ins with other systems and platforms within the supported domains.
Work with technical product managers contributing to blueprints and assisting with annual planning of feature sets.
Identify opportunities for adopting new technology to solve existing needs and predicting future challenges.
Effectively communicate to internal and external business partners on solution design.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities